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Well done to @ArvatoConnect , AsterGroupUK and Atheon Analytics - all now certified to #CyberEssentials

During #NationalCustomerServiceWeek, we’re reminded that great service isn’t just about tech, but about care & mental health🧠 48% of vulnerable people in our report face mental health challenges. Let’s train agents to offer empathy & support💙 #NCSW #WorldMentalHealthDay

How can we ensure #AI is a protector, not a predator, for #DataPrivacy?🔐 We’re contributing to @NEEChamber's Digital Report, exploring tech's role in safeguarding data, especially for vulnerable citizens. 48% surveyed face mental health challenges, making trust essential.

At #DigiTech24, we explored the key to better public services: empathy, choice & flexibility. Check out our latest article on tackling citizens’ top #CX frustrations for a more inclusive experience: arvatoconnect.co.uk/2024/03/05/cit…

🎉 Good news! ArvatoConnect Swansea has achieved the ISO27001:2022 Certification for our ISMS, awarded by BSI for 3 years! This milestone, accomplished during our client transition to HMRC, shows our commitment to security. Huge thanks to everyone involved! 🔐👏#ISO27001

🌟 Meet Mike Stewart, Head of Digital Practice & next in our #TechTalks series! Mike shares insights on #AI, #DigitalTransformation, and why accessibility tech holds huge potential. Check out how he's shaping the future of #CX at ArvatoConnect arvatoconnect.co.uk/2024/11/06/tec…

🎉 Excited to attend the UKCCF Awards tonight! We're honoured to be nominated with VIVOBAREFOOT in Customer Service Team of the Year & Outsourcing Partnership of the Year. Fingers crossed for all the finalists - here’s to a night celebrating top-notch service! 🤞

🎉 Honoured to be highly commended with VIVOBAREFOOT for Customer Service Team of the Year at the UKCCF Awards! Huge congrats to our team and all the winners, especially Westminster City Council for their multiple wins! Here’s to raising the bar in customer service! 🏆 #UKCCFAwards

More than four fifths (85%) of financial services firms agree that the Consumer Duty has helped to improve their business performance, a new survey by ArvatoConnect has revealed professionalparaplanner.co.uk/consumer-duty-…

In our Connection Experts series, we’re spotlighting Suganthi’s approach to #CustomerExperience. Her focus on listening, empathy, and problem-solving turns challenging situations into positive outcomes. Discover how she makes a real impact every day: hubs.li/Q02Ybcvb0

We’re thrilled to renew our NCSC UK #CyberEssentials certification for another 12 months!🛡️ Thanks to our Swansea team, we continue to meet key controls to guard against common cyber threats, keeping our systems - and clients - safe✅ #CyberSecurity

Huge thanks to the amazing companies who donated prizes for our Swansea Christmas raffle! 🎁 We raised £338 for Mind & Alzheimer's Society 💙 Your support helps make a difference this festive season - thank you to everyone who contributed!

We were very proud to have been part of the awards again. It was a pleasure to help recognise the outstanding achievements and contributions of the young sports stars in the Swansea area. 👏

Why the human touch remains essential for supporting vulnerable customers: James Towner from ArvatoConnect argues that financial services need to humanise the digital and digitise the human to provide more effective resolutions for vulnerable customers. financialreporter.co.uk/features/why-t…

What excites you most about #AI? We ran a poll, and the results are in... It’s clear AI has the potential to revolutionise customer experiences, but we believe the human touch remains essential. By blending #automation with empathy, we’re redefining what great #CX looks like.

Valuable customer insights often get lost in fragmented systems, leading to inefficiencies & missed opportunities. Our latest article looks at how tech & empathetic service can bridge the gap & turn data into actionable insights. 📖 Read more: arvatoconnect.co.uk/2025/01/20/the…

🌟 Proud to see Lee Eckert, Senior Ops Manager, featured in the @NEEChamber’s Digital Report! Discover how we're safeguarding data while driving innovation. Read here: Chamber report explores impact of digital revolution on North East businesses. #DigitalSecurity #DataPrivacy

ArvatoConnect is now a Gold Level partner in the Sumillion Green Partnership programme. ✅ Tracking & offsetting our IT carbon footprint ✅ Zero landfill IT asset disposal ♻️ ✅ Supporting the Green School Project in Ghana ✅ Choosing remanufactured & refurbished devices

Swansea Sports Awards 2024, in association with @freedomleisure 🏆Winner Announcement🏆 We are thrilled to announce that the winner of the Inspiring Young Person of the Year, sponsored by ArvatoConnect, is Charley Davies. Congratulations!