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Interesting. I need to research this technique presented at ICTF Conference and it’s usefulness in #problemmanagement #itsm

Finally, a vendor giveaway I might actually enter at ICTF Conference #lego

Creating the 'joy of work' and the 'joy of working' are two necessary conditions to creating a positive employee experience. Here bloreboy explains. #EX buff.ly/2F9Papy

Here Martijn Adams, bloreboy, Roy Atkinson, David Scott Banghart of Lumen Technologies, & Mark Bradley of @Flexera share their advice on how IT pros should have been improving themselves in 2022 buff.ly/3seT4Cj

Let’s get this show on the road! #itsm22

“Low cost, high value ideas benefitting Virgin Atlantic’s passengers doesn’t come from people sitting in corporate offices. It came from cabin staff.” - Linda Moir #itsm22

Linda Moir - Three rules for managing volunteers at events #itsm22 1. Let volunteers use their personalities 2. Rotate volunteers across a broad range of tasks 3. Recognise people and trust them

A brief history of #ITIL from Roman Jouravlev #itsm22

Quite likely the highlight of my career so far - working with #ITSM professionals around the world, shepherded by Roman Jouravlev to create the #ITIL4 guidance. #itsm22

Very interesting direction from Axelos and PeopleCert - expect to see practice based training courses around (to start with) Incident, Problem, Change, etc. #itsm22

Richard Josey very bravely presenting 10 sheets that he has never seen before at #ITSM22 itSMF UK conference...talking about #mentalhealth a very recognizable stress situation javing to do something that you are unprepared for.

About to deliver my talk at #itsm22. Post lunch so either I re-energise everyone or facilitate their food coma!

Loving the fact that Rina ness is positioning service management as a governance function! #itsm22

First session of the second day itSMF UK is the snazzily dressed Rob Akershoek who is fresh from his audition as The Riddler!

The movie theme continues as The Riddler ... I mean Rob Akershoek shows the evolution of the industry between Top Gun & Top Gun: Maverick. #itsm22

Next up itSMF UK is Katrina Macdermid talking about humanising IT #itsm22

"Same issues, different logos" - Katrina Macdermid #itsm22

Katrina Macdermid explains what Human Centred Design is all about itSMF UK #itsm22

Agile #ITSM ~ bloreboy #SITS

My 11yo daughter insisted that we watch her school play recording. I said we would watch it "tomorrow" and that she should tell me when it's "tomorrow". Felt like I was in a Neil Gaiman children's book involving a portal to a magical land where everyday words are jumbled up.