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Thank you 🤝for having us speak at the 'Preparing for #CQCInspection under the New #CQC Single Assessment Framework' conference. It will be great to see you all. Fantastic speakers, as always! HCUK Clare 💙 HCUK_Sana HCUK Exhibitions & Sponsorship Team 🔵 Reema Dsouza Reema D'Souza Associate Chief

Looking forward to be working today with University Hospitals of Derby and Burton NHS FT delivering a day packed with thought provoking narrative learning, neuroscience and our humanity, with my course - A Journey Through Leadership Using Empathy. A day full of rich learning between us, empathytrainingltd.co.uk/healthcare1

This was a really interesting and informative day the last time I chaired and spoke at this conference, with some brilliant talks and audience interaction. If you missed it, you can book for the next one below.

Don’t miss out. Last couple of places up for grabs. linkedin.com/posts/carolync…

This is a great leader abd I’ve been fortunate enough to hear her speak one not to be missed Carolyn Cleveland HCUK Clare 💙

Having working with Angela Harris I am thrilled to see her experience and insight has now gone into this online course which not only supports healthcare professionals with CQC inspections, supports healthcare in Zambia #hellomynameisAngela HCUK Clare 💙

Join me as we dig deep around a restorative, just & learning culture. Bringing together medical, psychological, governance, & harmed patient perspectives with an insightful interview with Chris Turner co-founder of Civilty Saves Lives along with my own impactful training.

Implement best practices for creating a culture within their organisation to embrace Martha’s Rule #MarthasRule Carolyn Cleveland Rob Galloway Claire Rowley Nicola Caffrey Weightmans Dr. Ron Daniels BEM ow.ly/JVcj50UT10R

There is still time to book your place for next week's NHS Complaints Summit, taking place virtually on Thursday 24th April. Learn more here: healthcareconferencesuk.co.uk/virtual-online… #NHSComplaints Carolyn Cleveland Parliamentary and Health Service Ombudsman County Durham and Darlington NHS Foundation Trust WWL NHS Matt Dunckley University Hospitals Bristol and Weston NHS FT

Always honoured to speak at this conference. Where it all started for me in many ways. Talking today about ‘Putting empathy in complaints:Lived experience meets psychological perspectives’. I’ll be binging together my professional and personal experience.

Looking forward to delivering this online event with Carolyn Cleveland. Still some places available Carolyn Cleveland HCUK Clare 💙 healthcareconferencesuk.co.uk/virtual-online…

👀 Looking to implement #MarthasRule to enhance #PatientSafety? CardMedic's Jim Gabriel joins Dr. Ron Daniels BEM, Rob Galloway and Carolyn Cleveland on 14 May and will explore how technology can support the implementation of this powerful safety tool. healthcareconferencesuk.co.uk/virtual-online… #PatientVoice

Looking forward to visiting and presenting at this conference again today.

Great feedback for Carolyn Cleveland following her in-house training for @somersetft on Using Empathy to Compassionately Engage with Patients and Families within Complaints. View Carolyn's related courses: healthcareconferencesuk.co.uk/conferences-ma…

Join us on Improving Quality at Clinical Service Level: Prepare for the Revised CQC Framework conference. Learn self-assessment, governance & patient engagement. Register now: ow.ly/vafe50VWf1N #cqcinspection Reema D'Souza Mid and South Essex NHS Foundation Trust Carolyn Cleveland WHH 🏥

Learn how to translate CQC quality statements into real, continuous improvement in frontline care at Improving Quality at Clinical Service Level conference. Register now: ow.ly/aOVX50VWgLc #cqcinspection Reema D'Souza Mid and South Essex NHS Foundation Trust Carolyn Cleveland WHH 🏥

Looking forward to kicking off what I know will be an interesting day & conference. My session will be focussed on 'Patient Experience at the Heart of Patient Safety Management'. I will be sharing part of my own experience & also the work that I do with organisations on using the

Carolyn Cleveland It was a powerful session, Carolyn! Insightful and grounded in real experience. The Empathy Navigation Pathway really stood out. Thank you for sharing your work so openly. #PSIRF

All set for an interesting day presenting at & chairing for HCUK Clare 💙 #QualityAccreditation conference. Oh snd just happens to be my birthday too 🎂

Carolyn Cleveland Happy Birthday, Carolyn Cleveland ! 🎉 Thank you for spending your special day with us chairing and presenting at the #QualityAccreditation conference — we’re so grateful for your insight and energy. Wishing you a fantastic day from all of us at HCUK!