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We’ve been working on making our copilot better. We wanted to solve a lot of our internal use cases with it. Most copilots for support we saw, focused only on rewriting replies or looking up documentation, but the work in support often involves looking for context and taking

Appreciate it! We are loving the pace too. Excited for what's next.

“Then Chatwoot happened”. Love hearing that.

We’ve got a new home for our developer API docs. Let us know what you think!

Copilot just got better. You can now search and summarize in one go.

Our infrastructure provider, Heroku, is currently experiencing issues, resulting in degraded performance on Chatwoot. We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated. You can subscribe

A few focused updates rolled out this week: – Tag entire teams in private notes using @team_name – See customer locations shared via WhatsApp (Twilio) – Track which agent linked a Linear issue chwt.app/team-mentions

📣 WhatsApp Campaigns (alpha) We’re starting to roll out support for WhatsApp campaigns in Chatwoot. This feature lets you send pre-approved WhatsApp message templates to a selected list of contacts—perfect for sending reminders, updates, or promotions.

We’re upgrading our infrastructure to boost performance and reliability. This is a non-blocking change. No action is needed from your side. If you notice any temporary disruptions, rest assured we’re on it. Thanks for your patience!