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It’s the end of #CX as we know it. Or, is it just the end of the year? via Chief Customer chiefcustomer.com/2018/12/end-of…

Are you joining our founder @iclindberg in London at #CEMGlobal? We'd love to hear from you about what you want to learn!

Ha!

Who are you solving for? #NailtheCXbasics

@iclindberg ⭐⭐⭐⭐⭐⭐⭐ Spot on, Ingrid! Sometimes, managers just don't know how. Often it's a complete lack of courage that keeps people from leading in the way they truly know is best.

So true! We've been focused on teaching companies how to transition to #plainlanguage since 2005. It drives #cx. khn.org/news/communica…

Delighted to see clear communication highlighted as a priority for health care. We've been bringing our #letsbeclear program to companies for 15 years now. It works. #CX go.forrester.com/blogs/healthca…

It's the little things that can make it better. Delight doesn't solve. #nailingthebasics does. #cx #custexp x.com/lisacrymes/sta…

Even the greats can fall. There is no such thing as achieving #cx greatness and then stopping. #custexp x.com/Aimee_Lucas/st…

60 minutes? More like 60 seconds for a response, 60 minutes to be fully resolved. #firsttweetresolution #FTR :) #cx x.com/MaritzCX/statu…

And they're more likely to stay. #cx = better business. #custexp x.com/1to1Media/stat…

Great ex what not to do w/ feedback. Customer gave it to you, you ask for it again via another channel. #cx #voc

More lethal than obesity: Researchers confront an epidemic of loneliness in elderly The New York Times. Need more such work. nyti.ms/2cg8UaT

I lovingly refer to them as #MiddleManagementMafia. They do control your business. #cx x.com/HarvardBiz/sta…

Come hear our founder @iclindberg share the 5 steps to rebuild trust in #healthcare at #AHIPDigital ahip.org/events/cdf/

Want help making that #futurestatemap? Talk to us, its what we do! #ahipdigital

Congrats to all our partners at MaritzCX, An InMoment Company! x.com/Maritz_MHI/sta…

Our founder @iclindberg does love StephenColbert. Inspiration from humor for how time approach #cx! #Stride17 x.com/bProx/status/8…

It's our approach to #cx. Every industry. Every time! @iclindberg x.com/bProx/status/8…