Now that’s the start of a story I’d like to read. #foundinBrighton

When your accessible toilet doubles up as a store room it doesn’t remain accessible. More thoughtfulness required.

I'm excited to share that I've edited an ebook about customer onboarding that is now live and free to download from The CX Lead! thecxlead.com/onboarding-han… Huge thanks to the authors @worddoodles_EP, Chris How, Candi., Lauren Isaacson @[email protected] and Caroline Jarrett! 🙌🏽

If you into elegant web design this is a must read …

Yes I do.

Pixel Pioneers is a great conference organised by great people in a great city. If the web is your thing then go grab a ticket.

Yesterday at work my colleague @benjaminparry taught me to make this. Loafing around Clearleft - a studio of makers.

I interviewed Chris How about creating better customer onboarding experiences! thecxlead.com/topics/meet-th… Also read his chapter in The Customer Onboarding Handbook, a free ebook on how to create experiences that lead to meaningful long-term engagement with a product/service.

Great advice on both accounts. If this is your tangible goal then you'll be glad to know the first batch of tickets for UXCampBrighton go on sale next week.

I’m fairly sure this isn’t how coffee is made. What was the design brief?

Especially with your years of experience 😄

Announcing my new book: 'Death by Screens: how to present high-stakes digital design work and live to tell the tale' - coming this spring! Who is it for, and how can it help? 👇

🚨 NEW VENUE ALERT 🚨 goo.gl/maps/SW7mxgV96… UX Camp Brighton will be at Platr9m Hove Town Hall this year. Tough decision to move, but Platf9rm is going to be a great space for us all ... check it out and see you there! platf9rm.com/location/hove-…

In the early phases of a project a spreadsheet can be a more useful design tool than Figma. Find out how. Four things you can do within 30 minutes to gain actionable insights to inform your design direction. clearleft.com/thinking/start…  #uxdesign

For those attending UX Scotland, be sure to check out @ChrisHow's workshop - Yippee IA - Information Architecture for Digital Designers today at 11:15. More info here 👇 uxscotland.net/programme/yipp… #ux #ia #workshop #UXScotland

That moment in a workshop where the sound of activity and laughter abound. The attendees at #uxscot are terrific. Thanks all who choose my workshop from a great lineup of sessions.

I am unable to renew my senior railcard because I have an 'invalid token'. What is an invalid token? Does it say anywhere in front of me what a 'token' is? Or how it might or might not be 'invalid'? No. Who writes these websites? Why do they post undefined words like 'token'?

When planning a workshop start with the stops. I've been writing some tips on running workshops. uxdesign.cc/when-planning-…

Join Clearleft's Chris How at UX Brighton this Friday!

⏯️ UX Brighton attendees can watch Chris How's Unleash your Inner Innovator talk from #UXBrighton2023 Check your email ✉️ or see below from UX Brighton 👀