Just posted a photo @ Buffalo, New York instagram.com/p/CPTqocRDRPv/…

Just posted a photo @ Buffalo, New York instagram.com/p/CPVluI1DFFs/…

Just posted a photo @ Elmwood Village instagram.com/p/CPq6ZG3jtpn/…

Just posted a photo @ Elmwood Village instagram.com/p/CQAKuHQDNEq/…

In the latest episode of The CXC Podcast, we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper. In the short clip, he shares how you can enable your team to serve your customers well. #customerexperience #employeeexperience

In order for the company to excel, every member of your team needs to be clear on what the company's mission is and understand the purpose of showing up to work. #customerexperience #employeeexperience #mission #vision

In the #175 episode of The CXChronicles Podcast, Deon Nicholas, CEO & Co-Founder at Forethought AI, takes about" importance of creating the people-first" company culture. #CX #customerexperience #companyculture

How do you build credibility during the early days? #startup #founders #customerexperience

In this week's episode of The CXChronicles Podcast #176 we welcomed Ethan Beute, Chief Evangelist at @bombbomb. Watch the full episode here. youtu.be/ePULo6rz8j8

Is there a way to make communication more personal? Hear what Ethan Beute, Chief Evangelist at BombBomb has to say. Visit this link to watch the whole podcast. youtu.be/ePULo6rz8j8

How have you been ensuring that there's enough natural employee collisions in this hybrid work setting? #employeeexperience #founder

In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders explains about translating key traits of Navy Seals into your leadership Watch the full episode here: youtu.be/kQx4ayJmp-g

Hey CX Nation, In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. He talks about building customer success is its own form of magics. #cx #customersuccess #founder #entrepreneur

In the latest episode of CXCP, Tom Randle explains informed customers & employees = industry leading businesses. Watch the full episode here: youtube.com/watch?v=AOsL8s…

Creating a happy workplace is tough. Learn how Tom Goodmanson has been helping Calabrio’s employees make their jobs meaningful. #employeeappreciation #employeeengagement #founder #cx #founders

Investing in the right tools will only help your employees become more efficient and in turn improves overall customer experience. #cx #customerexperience #employeeexperience #tools #cxtools

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I talked with @AdrianBradyCesa on the cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! cxchronicles.com/186-cxchronicl…

What's the most foundational investment to make in your #customerexperience practice? Technology? Processes? VOC? cxchronicles says it's your team If you don't invest in building a team of the right people and continue to invest them, all other investments are useless #cx

cxchronicles You can listen to cxchronicles and me discuss it all in this #simplebrandpodcast episode here: mattlyles.com/blog/simple-br…