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"There's nothing more satisfying to a customer that when they call in or when we get to talk to those customers, that we already know what the issue is. We already have a plan in action to resolve that issue."

Response management isn't just for water/wastewater and electric utilities. If you're headed to #WasteCon2023 this week, stop by booth 1022 to learn more. Here's a preview: daupler.link/wastecon

Happy #Public Power Week! This week we celebrate the customers and communities served by the approximately 2,000 municipally owned, not-for-profit electric #utilities that provide electricity to 49 million Americans. Watch this video to learn more. #CommunityPowered #PublicPower

Excited to see all the great things happening in water quality this year at #WEFTEC2023. If you're there and interested in chatting about reducing emergency response times by 50%, DM us and we'll connect you with Chad Feather or John Bertrand!

A customer reports a tree issue to their electric company. Is it a half-inch branch barely touching the line or a three-foot diameter tree that fell on top of it? Descriptions don't always provide the right level of detail. Customer photos can make a huge difference.

ICYMI: 😍 waterworld.com/water-utility-… WaterWorld Magazine Smart Water Summit

If you're in KS and attending KMEA and KMGA's annual conference next week, stop by and see us. In the meantime, check out how Ottawa, KS was able to shift their time during outages from the phone to taking care of their linemen and customers.

Anyone out there ever responded to a report of a water main break that turned out to be something else entirely? Photos can provide valuable information when responding to (or not responding to) reported issues. Learn more: daupler.com/blog-posts/a-p…

Day 1 of KMEA / KGMA’s annual conference. If you’re here, stop by and say hello 👋

IVRs - sometimes helpful, sometimes frustrating, right? Fortunately, the tech continues to improve. For a little light Friday reading, we've summarized features you can find in a "Smart IVR," as well as a few benefits and use cases for utilities. daupler.com/blog-posts/wha…

Oh darn, apparently there was a lack of communication in our office and TWO people brought donuts. What are we to do? Hope everyone else is having as good a Friday as we are!

Infrastructure failures: you want to fix them. Customers want to know what's going on. Enter response management with event detection.

Infrastructure issues are hard to predict. So are call volumes. If you're considering overflow call center support, ask these questions. #publicworks #utilities daupler.link/tw-spillover-c…

Managing internal staff can be difficult enough, but introducing contractors creates additional challenges. How can a response management system create a dual-purpose solution for your utility and your contractors? daupler.com/blog-posts/sim…

2024 is off to a great start – we made @GovTechNews' GovTech 100 list again! See the full list here: govtech.com/100 #govtech #utilitysoftware #responsemanagement

Wishing you and yours a joyful holiday season! #HappyHolidays #SeasonGreetings

Are your crews driving in circles to find the source of an issue? Identify problems faster with Daupler RMS- see how Deaf Smith Electric Coop turned their customers into sensors to save valuable time and restore service faster. buff.ly/4jyoGwL

🛑 Stop dispatching crews for reports outside of your service area. Discover how Global Water Resources manages their noncontiguous service regions with Daupler RMS. Watch our latest video to learn more about streamlining operations. buff.ly/3CbRaLI

A callout solution that both crews and managers like? Sounds too good to be true. Not with Daupler Callout, the only callout solution built for managers AND crews. Learn how you can get crews on scene faster: buff.ly/42lrdUD #UtilityManagement #Efficiency