Des Traynor (@destraynor) 's Twitter Profile
Des Traynor

@destraynor

Co-founder of @intercom. AI first Customer Service for Internet Businesses.

ID: 6484432

linkhttp://intercom.com/fin calendar_today31-05-2007 21:55:43

28,28K Tweet

43,43K Followers

1,1K Following

Des Traynor (@destraynor) 's Twitter Profile Photo

I love this Fin feature. It's both extremely powerful and quite hard to get it working really well, but we closely monitor our suggest acceptance rate and it's doing incredible numbers.

Des Traynor (@destraynor) 's Twitter Profile Photo

I agree, but 2 points 1. We seriously mean 2x and will measure it closely 2. We're giving ourselves just 12 months When people say "ridiculous, should be 10x"—they’re probably not using the tools enough When they say "20% is more likely"—they’re also not using the tools enough

Des Traynor (@destraynor) 's Twitter Profile Photo

There are plenty of “big ARR startups ” that are * ≤ 0% margin * pro-serve revenue masquerading as software * paid pilot revenue optimistically annualised * well timed seasonal reporting * riddled with churn * not backed by usage It’ll all come out in the wash imho.

Des Traynor (@destraynor) 's Twitter Profile Photo

It’s fair to say the Irish¹ Run² New York³ 1: US incorporated tech companies with Irish founders 2: Sponsor 3: The public transport systems thereof

It’s fair to say the Irish¹ Run²  New York³

1: US incorporated tech companies with Irish founders 
2: Sponsor
3: The public transport systems thereof
Des Traynor (@destraynor) 's Twitter Profile Photo

Spending a few hours on airplane wifi really convinces you that browsing the web via Claude/ChatGPT is a far far superior experience to web browsers for most queries.