#AI is transforming contact centers—but not in the way you might expect. In this webinar with analyst and thought leader Donna Fluss, we’ll dig into one of the most pressing questions in #CX: Will AI replace agents? Register now: #TheNewCX Five9 five9.com/registration/2…

Great conversations and company at NiCE Interactions 2025! Andrea Matsuda Lauren Maschio Dana Shalev-Soffer NiCE #NiCEi25 #NICEi25 #createaNiCEworld

Day 2 of NiCE Interactions was fantastic! NiCE #NiCEi25 #NICEi25 #createaNiCEworld Einat Weiss Emily Gray Chris Irwin-Dudek

Many areas of WFM continue to be updated and enhanced, further expanding the substantial investments made during the past year. #DMGResearch #contactcenter #customerexperience #customerservice #WFM #CX #AI

From automating appointment management in healthcare to scaling outbound campaigns in retail, #CAI solutions help organizations address complex needs, track objectives, and analyze user actions to optimize business outcomes. dmgconsult.com/dmg-consulting… #contactcenter #CX #AI

A few days late, but still going through all my pictures and reflecting on the conversations from NiCE Interactions 2025! #NiCEi25 #createaNiCEworld Schevone Johnson

The science side of WFM has been revolutionized by the advancement and integration of AI technologies. #DMGResearch #contactcenter #customerexperience #customerservice #WFM #CX #AI

The old rules of #selfservice have been replaced by #CAI solutions, enabling many types of conversations in voice and digital channels including between bots & customers, bots & bots, or simultaneously in multiple channels. dmgconsult.com/conversational… #contactcenter #CX #WFM #AI

It’s time for companies to reevaluate how and where they handle and process inquiries and transactions to realize the benefits these technologies can deliver. dmgconsult.com/its-time-to-in… #DMGResearch #contactcenter #CX #AI

#AI is transforming contact centers—but not in the way you might expect. In this forward-looking webinar with analyst and thought leader Donna Fluss, we’ll dig into one of the most pressing questions in customer experience: Will AI replace agents? Register now:

Conversational AI (CAI) has become a cornerstone of transformative customer and employee engagement, reshaping how enterprises operate and innovate. #DMGResearch #contactcenter #customerexperience #CX #CAI #GenAI #AI

From automating appointment management in healthcare to scaling outbound campaigns in retail, #CAI solutions help organizations address complex needs, track objectives, and analyze user actions to optimize business outcomes. dmgconsult.com/dmg-consulting… #contactcenter #CX #AI

Following ChatGPT’s introduction to the market in November 2022, CAI systems began delivering capabilities and performing functions that previously could only be achieved by live agents. dmgconsult.com/conversational… #DMGResearch #contactcenter #CX #AI #CAI #chatGPT

It’s your last chance to register for the 7/17 #Webinar featuring DMG Consulting LLC 's, Donna Fluss and Five9 's TimRichter. As #contactcenters continue to evolve, there are many questions, including, will #AI replace human agents? Register now: bit.ly/3ToqSuG

Conversational AI providers are quickly delivering advancements and innovations that streamline bot design and implementation, enhance orchestration capabilities, and improve interaction outcomes. #DMGResearch #contactcenter #selfservice #CX #AI #CAI

Will #AI replace agents? Not quite. The future belongs to agents who embrace AI. Join us and Donna Fluss to explore how AI is reshaping the agent journey—from hiring to real-time support. Register now: bit.ly/3ToqSuG #TheNewCX #AgenticAI

The time has come for flexible scheduling, especially for contact centers where inflexible scheduling practices are a top driver of agent dissatisfaction and attrition dmgconsult.com/flexible-sched… #DMGResearch #contactcenter #CX #employeeengagement #workfroce #WFM

Organizations benefit from multimodal & adaptable systems that deliver consistency across touchpoints, provide better knowledge orchestration, leverage advanced RAG techniques, and incorporate safeguards to reduce risks such as hallucinations. #contactcenter #CX #AI #CAI

While the #CCaaS growth rate is strong and the market is healthy, many organizations continue to utilize premise-based solutions, others prefer #SaaS approach implemented in a private #cloud, and many use a hybrid deployment. dmgconsult.com/queuing-up-cha… #contactcenter #CX

Today’s #contactcenters can’t afford to just react, they need to be smart, efficient, and ahead of the curve. Don't miss the 8/7 chat with Donna Fluss, DMG Consulting, Natalie Perez, Perman Holdings, & Andrea Matsuda , NiCE . crmxchange.com/roundtable/wfo… CRMXchange