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A Playbook for Growing People-Intensive Service Companies: My guest today founded a call center company that he scaled via 24 acquisitions prior to exiting in 2012. Listen for the tools that he used to reduce front-line turnover from 115% to 18% annually mineolasearchpartners.com/2025/05/22/a-p…

Investors don't need to make great decisions they just need to avoid the very bad ones. If they make only reasonable decisions over time they will be just fine.

This week we discuss when customer concentration is acceptable (& when it is not), how to incorporate it into the deal’s price & structure, how to diligence the associated risks, & the business models where defection risk tends to be particularly acute mineolasearchpartners.com/2025/06/05/how…

Is Home Services still a good bet for #SearchFunds? Was it ever? We explore these questions with Collin Hathaway, the Founder of Skylight Capital, a micro-cap private equity firm that invests primarily within the home services ecosystem. mineolasearchpartners.com/2025/06/19/is-…

“Making mistakes is the privilege of the active” - Ingvar Kamprad (Founder of IKEA) (Thanks to David Senra for this gem!)

Don't think of anxiety as being "wise", but instead think of it as an over-active fire alarm that goes off every time you so much as fry an egg: Occasionally it will detect actual smoke, but most of the time it's more noise than signal due to its ancient wiring & hypersensitivity

This week on SMBX: 1. Customer Concentration Risks: How to Price, Structure, and Spot Red Flags in a Deal from Steve Divitkos 2. Real-world advice on how to run and grow a service business without overcomplicating it from Sam Allsopp 3. Breaking down the SBA’s SOP 50 10 8

The Finance & Accounting function typically requires the most improvement among newly acquired SMBs. This week's episode attempts to help you make sense of what to prioritize, who to hire, and what to measure, among other things: mineolasearchpartners.com/2025/07/03/a-f…

Healthcare is consistently among the most common industries targeted by #SearchFunds. Though there are countless sub-verticals within healthcare, today’s episode focuses specifically on the merits & risks of acquiring the healthcare providers themselves: mineolasearchpartners.com/2025/07/17/sho…

Canada's outdated capital gains policies are driving entrepreneurs and investors away. We need competitive tax reform to keep talent and investment here, building the businesses of tomorrow. Today, Canada has two policies to encourage builders to start businesses the Lifetime

The mere *presence* of capex shouldn't necessarily disqualify a company from consideration. This week, we explore when capex can be a tolerable part of a deal, & how Searchers should adjust their valuation based on the asset intensity of the target company mineolasearchpartners.com/2025/07/31/ret…