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i was at an event this week and 3 different people told me how good their experience of using Fin was.

You've no idea how fucking sick this all looked in 1999

This is a story about how we rebooted a 15 year old decelerating business to be on course to be the fastest growing large software company in the world in four quarters from today… :) The Q1 Intercom board meeting starts in one hour. Q1 FY26 was the largest quarter by net new

Intercom may be the most underhyped AI company. Customer support is transforming and their AI agent Fin is the best product on the market. I speculate Fin’s live ARR is the largest of the players, on top of a multi hundred million $ existing business. Eoghan McCabe returned to

AI customer service has entered a new era. Adapting to the AI-first world may mean the difference between getting ahead or falling behind. Join us for Pioneer – a summit for AI customer service leaders. → NYC + Online → October 9th → Learn from @Intercom leaders and other

The current state of posts about AI.

Moved back to Intercom and we have moved back to 10X experience

We are so fucking back

This is a skill issue. Very, very few incumbents have the ability to play in AI. There will be disruption! (And M&A.)

I’ll be joining John Coogan and Jordi Hays live today at 1pm PT. May be breaking some major, earth shattering news… May not. Tune in to find out.

I once discovered that a recruiter was sending emails with her Hogwarts school (Hufflepuff) in her signature

Founders, investors, and all operators should listen to this full segment. Eoghan McCabe puts on an unintentional master class in avoiding or coming back from complacency, turnarounds (including whether they are possible), the importance of culture, and life in general. My guess is

In the song, Lauper proclaimed “girls just wanna have fun,” yet both girls and boys have historically enjoyed fun.

This is the way. Fin

We're putting our money ($1M) where our mouths (or more specifically our resolution rates) are with Fin - read Eoghan McCabe's post for the details.

Nothing says trusting your product like offering your customers $1M if they don’t like it Wow, very impressive

Bet you a million dollars that Fin can do 65% or more resolution rate for your customer service:

I'd love to see more companies doing this. People are so fast and loose with their hard claims of performance, efficiency, cost saving, whatever… If you really believe it, prove it.

If Intercom’s agents don’t give you a 65% success rate on resolving queries they’ll pay you $1 million 👀