first direct help (@firstdirecthelp) 's Twitter Profile
first direct help

@firstdirecthelp

Official @firstdirect help account, here for you 24/7. DM or chat with us on mobile or online banking. Don’t post any personal information.

ID: 412133374

linkhttp://www.firstdirect.com/legals/site-terms calendar_today14-11-2011 09:21:09

126,126K Tweet

13,13K Followers

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We are experiencing some disruption with our Online Chat Service. We're sorry this is causing disruption for any customers trying to contact us this way. Our team are working around the clock to fix the issue and we'll provide a further update as soon as possible.

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Our Online Chat Service is now back up and running. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

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We’re really sorry that our Online Banking and Mobile Banking App is currently unavailable. Our team are working hard behind the scenes to get everything back up and running as soon as possible. In the meantime, please do not delete or re-install the Mobile App.

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Our Online Banking and Mobile Banking are now available again. Thank you for your patience and we're sorry for any inconvenience this may have caused.

first direct help (@firstdirecthelp) 's Twitter Profile Photo

We're aware there are some ongoing issues with some of our banking services. Our IT teams are working hard to get things back up and running as soon as possible. In the meantime, please do not delete your mobile banking App.

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Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience.

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‼️Scam Alert‼️ We'll never ask you to contact us or verify any personal details on WhatsApp! Scammers are targeting individuals offering them help with their banking services. This is not first direct.

‼️Scam Alert‼️ We'll never ask you to contact us or verify any personal details on WhatsApp! Scammers are targeting individuals offering them help with their banking services. This is not first direct.
first direct help (@firstdirecthelp) 's Twitter Profile Photo

We're sorry that some of our customers are experiencing issues with our chat service. Our team are working hard to get everything back up and running as soon as possible.

first direct help (@firstdirecthelp) 's Twitter Profile Photo

Our Chat services are now back up and running again. Thank you for your patience, and we’re sorry for any inconvenience this may have caused.

first direct help (@firstdirecthelp) 's Twitter Profile Photo

We're sorry that some customers are having problems with their Cards. Our Teams are working to get everything back up and running as soon as possible.

first direct help (@firstdirecthelp) 's Twitter Profile Photo

Our Cards services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused. Please give us a call if you are still having any issues.

first direct help (@firstdirecthelp) 's Twitter Profile Photo

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible. In the meantime, please don’t delete or re-install our App.

first direct help (@firstdirecthelp) 's Twitter Profile Photo

Our Online and Mobile Banking services are recovering. You should be able to use the services as normal. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

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Service update: we understand some customers are having trouble accessing mobile and online banking as usual right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible

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We are continuing to see intermittent disruption to personal mobile and online banking. We are working hard to get a fix in place and are sorry for the inconvenience this is causing.

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2pm Service Update: We’re very sorry that some customers are having issues accessing personal online & mobile banking. The issue is intermittent, so please keep trying. Debit & credit cards, digital wallet & ATMs working. You can authorise online card purchases via SMS.

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We understand some customers are having issues making payments right now. We’re really sorry and are investigating as a matter of urgency. We will share an update as soon as possible.

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Service Update 09:50: Customers can now make payments as normal via mobile and online banking following an earlier issue. Our teams continue to monitor. Very sorry to anyone who has been inconvenienced this Friday morning.