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In the last year, Gentoo has provided financial support towards energy costs to around 800 of our customers. We are asking the Government to provide additional support to anyone who is likely to struggle to heat their homes as we approach the winter months. Karbon Homes

Gas Safety Week 2023 is here! Here at Gentoo, our gas engineers play an essential role across the city to make sure our customers home are safe. Read more about how we're supporting Gas Safety Week here 👉 buff.ly/3ZfGWRO #GSW23 #GasSafetyWeek

We recorded 5,946 missed gas service appointments last year. The gas service appointments are a legal requirement and you cannot cancel them, only rearrange them. If you think a safety check is overdue or need to rearrange it, call us on 0800 5877 809. #GSW23 #GasSafetyWeek

As part of #GasSafetyWeek2023 we've been speaking to one of our Gas Engineers about what to expect at your Gas Safety Check appointment and why it's a legal requirement we carry out the check every year.... Watch the video below to find out more 👇 #GASW2023

To make sure you are safe from any gas leaks in your home, we ask customers to not attempt DIY on gas appliances. If you do smell gas in your property, follow the steps in our video #GSW23 #GasSafetyWeek

It’s essential to stay aware of vital gas safety advice as we go into the winter months. Look for signs of unsafe gas appliances, such as a lazy yellow flame, boiler errors, and uncommon noises. To read more about gas safety, visit buff.ly/44NSBrO #GSW23 #GasSafetyWeek

Do you own an e-scooter or e-bike? If the lithium-ion battery in your e-scooter or e-bike catches fire, you can act quickly if you are awake. Remember do not attempt to extinguish the fire. Get out, stay out, call 999. More info here 👉 buff.ly/45qnbcc Tyne and Wear Fire and Rescue Service

This week, we are supporting #SharedOwnershipWeek Watch our video to find out more about how Shared Ownership works 👇 We have a range of Shared Ownership properties at Gentoo. For more information, visit buff.ly/48tj40X

Fire doors are only effective if they are installed and maintained correctly, and free of any damage or misuse. 🔥 🔍 If you live in a flat or sheltered scheme, we are required to inspect your flat entrance door at least once per year. #FDSW23

This week we are supporting #ScrutinyWeek Did you know we have lots of ways to get involved and give us feedback so we can improve our services? Visit our website to see how you can get involved 👉 buff.ly/3sw4N38

This week we are supporting #ElectricalSafetyWeek Every year a number of deaths and injuries in UK homes are caused by faulty electrics and electrical equipment. Here’s some tips on how you can stay safe…

Between Jan to Sept, 991 properties did not allow access to complete our five year electrical check in their home which costs us on average £54,505. Please do not attempt to fix any electrics yourself, ring us on 01915255000 if you are concerned. #ElectricalSafetyWeek #EFSW23

All of our properties have smoke alarms fitted. We test the communal fire alarms in our high-rise buildings, sheltered housing and extra care schemes every week. Testing your alarm is very important, please follow the advice below when testing it: #ElectricalSafetyWeek #EFSW23

200 Gentoo customers enjoyed some festive fun as they took their seats to watch the Sunderland Empire’s latest annual pantomime #UKhousing Gentoo Group housingexecutive.co.uk/200-gentoo-cus…