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Had a great week covering for the Assistant Chief Exec, including spending 1.5 hrs discussing applying behavioural science and co-design with the Chief Exec and the Mayor. Excited that we’re going to be ramping both up.

I’ve been modelling affordable rent for people moving out of temporary accommodation. Analysing Joseph Rowntree Foundation research on minimum income & the benefits cap, households can have as little as £20 a week for rent. So more social homes is great, but benefits system also needs revamping.

Pesach is my favourite festival, a time when everyone comes together to celebrate freedom from slavery. Chag pesach sameach

📣 Tickets now available! Book your space for this event where we’ll be sharing a local government service design maturity model which has been developed by a collaboration of 6 councils. Join us to explore the final version & get your own copy. eventbrite.co.uk/e/local-govern…

Ever year #yellowcandle breaks my heart. The murder of 6 million Jews is too difficult to comprehend and remembering individual victims today, on Yom HaShoah, Holocaust Memorial Day, turns numbers into individual people. Here are a few from my feed…

Looks like I’m definitely a positive advocate for #ServiceDesign in #LocalGov !

A bunch of us from Newham, Greenwich & Camden Councils are launching a new national #LocalGov #ServiceDesign Network. The first virtual meet up will be in June where we’ll agree what we want the network to look & feel like. Are you a UK Loc Gov Service Designer? Want to join us?

With 140 attendees from 25 councils there are a few spots left to learn about the new #LocalGov #ServiceDesign maturity model. Developed by Newham, Camden, Barking & Dag, Essex, Cambridgeshire, & Manchester we’re making it available to every council.👇🏼 eventbrite.co.uk/e/local-govern…

All set and excited to be inspired by the diverse #DataVis community at #outlier2023 conference tomorrow. OutlierConf

Lovely first day at #outlier2023 Already feeling inspired and have some practical tips to implement too.

And that’s a wrap! Thanks everyone who joined us today to hear about the new #LocalGov #ServiceDesign Maturity Model. We are sharing the model for free so others can use and adapt it on a non-commercial basis. Download your own copy here newham.gov.uk/ServiceDesignM…

📣 #ServiceDesign #Job.. ..to support our resident experience programme for 4 months, starting in 4 weeks. You’ll be designing elements of the resolutions service & live prototyping them with the revamped team eg triage system, conversation guides. DM me if you’re interested.

Sign up because you’re a believer in the power of community 👇🏼