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Aer Lingus said my bag was too big to carry on... but I'd taken it on NINE other flights with the same airline this year thisismoney.co.uk/money/holidays…

This reader sent her £240 Dyson hairdryer to be repaired... but the firm RECYCLED it thisismoney.co.uk/money/bills/ar…

This couple downsized from a three-bed house to a two-bed flat - so why did their energy bills almost quadruple? thisismoney.co.uk/money/bills/ar…

Reader ordered an iPhone 14 from Tesco Mobile... but what arrived was a TOY version. To make matters worse, he was then told he if he didn't pay the monthly bills it would be breach of contract thisismoney.co.uk/money/bills/ar…

Can't believe there are people *still* waiting to get their money back for holidays cancelled due to the 2020 lockdown - this week's column thisismoney.co.uk/money/holidays…

Gutting - this reader sent a rare Pokemon Red Game Boy game he'd has since he was a kid to be valued - but then Evri lost it (after previously telling him they had just damaged it) thisismoney.co.uk/money/bills/ar…

Pretty shocking one this. A reader bought a Land Rover for £88,000 - then the doors stopped locking. More problems followed. It took six months, endless annoying back and forth - and ultimately me getting involved - for Jaguar Land Rover to sort it. thisismoney.co.uk/money/cars/art…

Wrote about Topshop because I'm a peak millennial. Enjoyed remembering the time you could get a tattoo in the Oxford Circus one. What a time to be alive. thisismoney.co.uk/money/markets/…

This reader was offered a refund on a hotel stay he could no longer use after his wife sadly died... but then the Crowne Plaza hotel said it was a mistake and took it back. Unbelievable, really. thisismoney.co.uk/money/bills/ar…

London's poshest homes are being sold at HUGE discounts not seen since 2009, thanks to non-dom tax changes - says Savills thisismoney.co.uk/money/mortgage…

This reader returned a jacket to Sports Direct, but it got lost in the Evri post. Not only did the two companies make a hash of her refund, but she made a call to Evri that cost her £53... or did she? thisismoney.co.uk/money/beatthes…

Can't move in my inbox for people who've ordered iPhones that go 'missing' during delivery... then what's worse, trusted retailers like ID Mobile (owned by Currys) and John Lewis fail to sort it out. thisismoney.co.uk/money/bills/ar…

Is now a good time to buy a home? Only 17% of Britons think it is... thisismoney.co.uk/money/mortgage…

This is absolutely mad

Pleased to be able to help this young small business owner, who was left 'devastated' after a scammer posed as Wise and bought flights worth £5,600 using her money. thisismoney.co.uk/money/beatthes…

This couple visiting the UK from Australia booked a petrol car with Hertz for a 560-mile trip - but had an EV foisted on them at pick-up, even though they hadn't driven one before. Cue an absolutely hellish day - glad to be able to help resolve it. thisismoney.co.uk/money/cars/art…

Challenge of saving for a home means average child now doesn't leave their parents' home for good until aged 28. More are moving out, and then returning to save cash - known as 're-nesting'. thisismoney.co.uk/money/mortgage…

This reader's mum remembered putting £100 in a bond back in 1972 - but had lost track of it after it changed hands between four different companies. Here's how we tracked it down - and how much it was worth thisismoney.co.uk/money/saving/a…

Second 100% mortgage launched in less than a week. Useful helping hand for those desperate to escape high rents? Or a sign we're heading back to the bad old days pre-2008? thisismoney.co.uk/money/mortgage…

This reader posted a £500 vintage synthesizer, which got smashed. Luckily he'd bought insurance - but Parcel Compare rejected it, as he used a second-hand box. As someone who reuses packaging constantly for Ebay tat, this was an eye opener... thisismoney.co.uk/money/bills/ar…