Most advice is about behavior change. And most advice doesn't work. That's because underneath any person's behavior, you have their motivational systems. There are five. By understanding these 5, you will transform your ability to change your behaviors and impact others...

It is nearly impossible to convince a VC of a thesis they don’t already believe, so the key in fundraising is to ‘discover’ the right partners, not try to educate and convince…

3 Ways to Make Customers Happy by Learning from Uber’s Mistakes! #ecommerce #retail #customerservice corp.narvar.com/blog/how-to-ke…

Why Great #Leadership Is Just Like a Great Technology #Platform linkedin.com/pulse/why-grea…

We were lucky to have Kirsten Green as a speaker at #Narvar Summit! Great insight on consumers + why brands matter! lnkd.in/gAeVJNf

Back to basics. The product IS the backbone of #marketing! Great post by .Drew Beechler medium.com/high-alpha/saa… #saas #b2b

.AT&T Cares - billing me for months after i canceled + keeping me on the phone and not letting me cancel? #FAIL #worst #Evil

.AT&T .AT&T Cares do i win a special prize for setting a record being on the phone with you for over 1 hour just to re-cancel service? 😏

Good Bot/Bad Bot: 10 Design Principles To Humanize #AI linkedin.com/pulse/good-bot… #chatbots

95% of customers will buy more if you have a great #ecommerce returns experience. So how do retailers move forward? buff.ly/2rMLfn8

What do the most admired #retailers have in common? Three important strategies! buff.ly/2swoKDG #ecommerce

Returns are the new normal for #ecommerce. 40% of people are #bracketing purchases. Get the full picture! buff.ly/2qVaPWj

US digital buyers who believe that returning digital purchases is a hassle, by age. narvar

4 key #retail & #commerce trends from Mary Meeker's predictions to watch for in 2017. buff.ly/2rbFQ7H

Great perspective frm Brendan Witcher on why #customer experience will be a key differentiator in #Retail 2.0 buff.ly/2shT6w3

What can brands do abt a $260 Billion #retail problem by being more human(e)? Hint: Nudge #returns into exchanges. buff.ly/2ssvlSz

Is there a 'there' there with #Amazon literally 'eating its way' into the grocery and physical #Retail biz? Hot take on #AmazonWholeFoods ! x.com/narvarinc/stat…

Like most of us, #Amazon may have spent way too much on #WholeFoods. Different perspective on @venturebe buff.ly/2rRs7sb #ecommerce

Great study from Narvar on returns shows transparency is table stakes and a quick opp for all. Summary here: bit.ly/2tMs6pj

Welcome GoPigeon to the narvar family! Exciting path ahead to transform the lives of shoppers everywhere! buff.ly/2vGBrMy