🔥The 9th Round of Easy Loan, Earn $40 Reward is in progress❗️ ⏰ Promotion Period: January 15th - Feburary 15th, 2025 👉 Register now and check more details at gate.io/campaigns/358

Thanks to the #CX & #ContactCentre consultants who joined us at The Original Ivy last week for a lively insightful CX roundtable with standout conversation. AI, customer experience, human expertise... and three delicious courses 🍽️

AI is transforming #ContactCentres but what happens when it collides with PCI, HIPAA & PII compliance? 🤔 Finn Rafter-Phillips explores how to balance innovation with regulation in this must-read piece for CX leaders. 🔗 Read: eu1.hubs.ly/H0lsnfb0 #Compliance #DataPrivacy

#AvayaTriageWeek starts next week 8-11 July 🚨 Book your free 25-min session to fix issues with WFM, reporting, integrations or dialler performance. Expert help, zero pressure 👉 eu1.hubs.ly/H0lt5dP0 #ContactCentre #Avaya

Wellbeing = our priority 💚 From smoothie bikes 🚴‍♀️ to guided meditations 🧘‍♂️ & massages, our annual #IPIWellnessDay brought refreshing vibes to our Reading, London & Manchester offices. Proud to put our people first! 🌿 #EmployeeWellbeing

👇 In the video below, Stuart Templeton (VP UK & Ireland at Genesys) explains the hurdles and consequences for on-premise Contact Centre users... 🔗 Download Cavell's new whitepaper: eu1.hubs.ly/H0lys5R0 #CloudMigration #ContactCentres #Genesys #OnPremiseTech

🚀 We’ve launched our first-ever UK partner programme: Evolving Together! Boost profits, scale faster & deliver #ElasticCX with 20–30% higher margins, AI-powered CX tech & full GTM support. Let’s grow together 👉 eu1.hubs.ly/H0lBBdW0 #ElasticCX #IPI #PartnerProgramme

We’re now live in the #CXAConference2025 Metaverse Hub! Explore our virtual stand, packed with CX insights, resources & more from IPI. Step inside 👉 eu1.hubs.ly/H0lDsfk0 #CXInnovation #ContactCentre #MetaverseHub

🎾 #Wimbledon is wrapping up… but some businesses are still using wooden rackets in a modern match. Watch our new video where on-prem takes on #cloud in a tennis showdown. Missed shots, bent rackets & a much-needed upgrade. Time to switch tech 👉 eu1.hubs.ly/H0lDx040

We asked one of our recent joiners what made them say "yes" to IPI. Hear Chris' answer in the short video below 👇 With cutting-edge tech built in-house and a culture of #innovation, it's no surprise that the best minds want to be a part of the journey 😉 #CompanyCulture

Still relying on an on-prem #ContactCentre in 2025? Our latest blog breaks down why the move to #cloud is gaining momentum and how to make the transition without disruption. 🔗 eu1.hubs.ly/H0lFDGZ0

Ever wondered what sort of goals a CEO sets themselves? In the short video below, our very own CEO Sat Sanghera shares his personal strategy for setting clear, actionable goals that lead to success.💡☑️ #GoalSetting #CEOInsights #PersonalDevelopment

New IPI Converse episode – Ian and Chris sit down and delve into our first UK #partnerprogramme: 'Evolving Together'. 💬 Why now 💬 ElasticCX flexibility 💬 Support for partners If you’re tired of cookie-cutter partner models, this one’s worth a listen! eu1.hubs.ly/H0lT8Vx0

🎯 World Matchplay is on. The throws are sharp. Is your tech? Legacy systems miss the board. #Cloud #ContactCentres hit bullseyes with AI, data & smart routing. The future isn’t luck. It’s precision.🎯 Watch our spoof to see who hits the bullseye 👇 eu1.hubs.ly/H0lZJPh0

Tommy’s journey as a Software Development Apprentice at IPI is just getting started and he’s already making his mark. 🌟 We’re proud to support early careers and grow the next generation of tech talent. 👉 Read more: eu1.hubs.ly/H0l--cZ0 #EarlyCareers #Apprenticeships

Victory built on vision! Huge congrats to the #Lionesses on their #Euros win! 👏⚽ A triumph of agility, teamwork & smart strategy - just like CCaaS. Ditch outdated on-prem tech. Play smarter. Move faster. Win bigger. It’s time to lead. It’s time for #CCaaS.

Are #financialservices firms keeping up with rising customer expectations? Chris Brown shares why #omnichannel CX is now mission-critical—and how weak links between channels can drive churn. 🔗 Read on Finance Derivative: eu1.hubs.ly/H0m2Zp_0 #CXinFinance #ContactCentres

Is your #ContactCentre ready for AI or holding you back? Watch Cavell’s Finbarr Begley explain why now’s the time to modernise. Download the whitepaper from Cavell + IPI: Why this is the year to move to the cloud 👉 eu1.hubs.ly/H0m4l1N0 #CX #AI #CloudMigration

Damien joined IPI back ready to learn. Now, he’s building and managing the tech that keeps businesses talking 📞 In our latest blog, he shares how IPI’s support and training have helped him grow his skills and his career: eu1.hubs.ly/H0m6qJj0 #CareerGrowth

Think AI redaction keeps you PCI compliant? Think again. ❌ PCI DSS is about prevention, not patch‑ups. Secure payments with pause‑and‑resume or DTMF suppression. 👉 Read more: eu1.hubs.ly/H0m8DrG0 #PCICompliance #SecurePayments #ContactCentre

AI is raising the bar in Contact Centres but legacy platforms can’t keep up. Discover why on-prem is falling behind and what AI-ready platforms unlock for CX. 👉 Read the blog: eu1.hubs.ly/H0md9TD0 #AIinContactCentres #CloudContactCentre #CustomerExperience