Clever way to phrase it!

The #CXQOTD for Aug 18: What's your favorite way to eat a potato? Sandip Gupta (Sandy!), Human Experience Aileen Day, CCXP 🤘 Ben Motteram 🇦🇺 Jenny Dempsey Matt Beran Debra Bentson DBA Roy Atkinson Brendan Cullen Michael Beale Rasel Siddiqe| Russel Rick Denton @in_queue Jeremy Hyde Sally Mildren Stephanie Thum, PhD, CCXP Dave Seaton, CCXP @mzaragozas

Shhh... listen

Many companies claim to be customer-centric, but few really are. A truly customer-centric company is obvious to everyone who interacts with it—employees and customers alike—because everything about the attitude and actions of the company is different. #customercentric #cx

When your company faces an unfortunate situation, the goal is not only to fix the problem at hand but also to restore confidence. Doing the right thing may cost a little more than expected, but this may be what it takes to create customer loyalty.

Had a great chat with Apple support rep, Kevin. He gave me a link to review during the convo, but we weren’t done yet. I clicked the link & the chat ended abruptly. Tried to get back to him and couldn’t. Had to start over with a new rep. 😩

Rome wasn’t built in a day and neither is customer loyalty. But we’re the architects and we’ve got this. Be patient and keep going! #cx #CustomerExperience #CustomerService

GIF your year so far #cxqotd #cx

Great take from Luke Jamieson on support in a brand community. I agree that it's a great way to bolster our knowledge base and over all self service effort. #CXQOTD

Listen to what your customers have to say - there might be something of value in there🙉 Angry Feedback is Still Valuable Feedback customerservicelife.com/angry-feedback… via Jeremy Watkin #customerservice #feedback #cx

Say hi to our new 6-month rescue puppy, Dwight! 🐾 As we’re training him, we’re reminded how much dog training is pretty much all human training. #dog #AdoptDontShop #bebetter #patience

For a leadership role you probably want to highlight outcomes. What was the impact of your work? Decreased cost by $ X, increased NPS by Y%, etc. #cxqotd

Hi Friends, I’m taking an indefinite hiatus from #CXQOTD to focus on other projects. Thanks all for the engagement. Let’s keep the conversation going on Nate Brown. If you have a burning question, feel free to use the hashtag and tag your friends. All the best!

The #CXQOTD for Dec 13: How do you ensure customer happiness? Jeremy Hyde Bill Quiseng Rasel Siddiqe| Russel Jenny Dempsey @mzaragozas Dave Seaton, CCXP Justin Robbins @sherikendall Debra Bentson DBA TaraBull Luke Jamieson Dr. Luke Soon Ben Motteram 🇦🇺 Tom Connole Debbie Szumylo Aileen Day, CCXP 🤘 Amanda Dingus #cx

Jeremy Watkin Jeremy Hyde Bill Quiseng Rasel Siddiqe| Russel Jenny Dempsey @mzaragozas Dave Seaton, CCXP Justin Robbins @sherikendall Debra Bentson DBA TaraBull Luke Jamieson Dr. Luke Soon Tom Connole Debbie Szumylo Aileen Day, CCXP 🤘 Amanda Dingus I don't think you can ENSURE customer happiness, JT. But you can create the conditions that give it the best chance of occurring. Solicit customer feedback, act on what they tell you, remove friction, & be intentional with your #CX design are some of the ways to do that #CXQOTD

Jeremy Watkin Jeremy Hyde Bill Quiseng Rasel Siddiqe| Russel Jenny Dempsey @mzaragozas Dave Seaton, CCXP Justin Robbins @sherikendall Debra Bentson DBA TaraBull Luke Jamieson Dr. Luke Soon Ben Motteram 🇦🇺 Tom Connole Debbie Szumylo Aileen Day, CCXP 🤘 Amanda Dingus We will never "ensure" customer happiness so we should stop trying to fool ourselves that it is even possible. Instead, we should continually strive for a better understanding of the customer and focus on ways to provide what they want...not what we want. Hope everyone is well.

The #CXQOTD for Dec 18: What values drive you in life? Jenny Dempsey Randy Ksar Mathew Patterson Ben Motteram 🇦🇺 Eric Engwall Nate Brown @sherikendall Sheri Greenhaus Matt Lyles Russel Lolacher - Relationships at Work Podcast Denise Lee Yohn Jeannie Walters Neal Dlin Brendan Cullen @esmancuso Luís Melo Schulbert Koleka Tanuj Diwan, Co-Founder at SurveySensum #cx

Ever turned a hobby into a part-time or full-time gig, or know someone who has? If so, I'm diving into some personal research & would love your insights. Please reply & I will reach out! #hobby #careeradvice #job #CareerSuccess #Motivation