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Ofgem’s latest price cap was announced last week. The Ofgem price cap doesn’t apply to Northern Ireland. As the Utility Regulator, we regulate the gas prices that firmus energy (Ten Towns area) and SSE Airtricity (Greater Belfast area) charge to households and small

If you’re a business owner, have you thought about switching energy supplier? Using the Consumer Council for Northern Ireland for Northern Ireland's small business energy price comparison tool could save you money. The tool enables all non-domestic small businesses, charities or other small

We are recruiting for a Regulatory Analyst within our Networks and Energy Futures Team. Working as a Regulatory Analyst, you will be responsible for providing analysis and advice on electricity, gas and water issues, as they relate to Northern Ireland consumers, and to the

Our Chief Executive, John French, features in this month's agendaNi magazine, discussing energy infrastructure and the role of regulation. As well as explaining the role of Utility Regulator NI in regulating NI's energy industry, John considers the role regulation has to play in enabling Northern

We’ve published our May newsletter where you’ll find an update on our work, including: 🟢 Our participation in a panel discussion during the UK Regulators' Network Conference 2025. 🟢 The work that our Consumer Protection team undertake to deliver positive outcomes for

Our seventh joint annual Energy Forum with the Energy Institute, NI Branch, is taking place today. We’re looking forward to welcoming energy leaders, policymakers, consumer bodies, academics and industry professionals to discuss ‘The future of energy in Northern Ireland 2030 and

We hosted our seventh joint Energy Forum with the Energy Institute, NI Branch today. This event brought together energy leaders, influencers, government, academia, consumer bodies and businesses to take forward important dialogues about the future of energy in Northern Ireland.

We have published a Call for Information on our future gas distribution and transmission price controls. Gathering this information will allow us to consider the potential issues affecting the future development of Northern Ireland’s gas networks, ensuring that we take full

At the Utility Regulator, protecting consumers is always at the heart of our work. As an electricity and/or gas consumer, you are protected by standards we have set, that your supplier must follow. These standards are called Codes of Practice. Codes of Practice contain legal

The next Code of Practice that we’re promoting is on complaint handling. The Code of Practice on Complaint Handling Procedure ensures that your electricity and/or gas supplier offers a free and fair complaints process. This allows you, as their customer, to make a complaint if

This week we’ve been highlighting the protections in place for consumers through our Codes of Practice. They provide standards that energy companies must provide to their customers. The Codes that we have published information on this week are: 🔷Code of Practice on Payment of

Protecting Northern Ireland’s electricity, gas and water consumers lies at the heart of our work here at Utility Regulator NI. During the Collaboration Network’s #VulnerabilityWeek2025, we’re reflecting on the work we’ve been undertaking to build trust and foster positive relationships with

Our Head of Consumer and Business Protection, Sinéad Dynan, was delighted to attend the Collaboration Network’s annual Vulnerability Summit today in Milton Keynes. The event, which was held in partnership with BSI UK, saw delegates collaborate, share cross-sector insights and

We’ve published our fifth annual Domestic Consumer Insight Tracker survey results. The results provide insights into consumer experiences, attitudes and behaviours in the Northern Ireland domestic electricity and gas markets. We’ll be posting some specific information on the

Ofgem's latest price cap, which came into effect today, doesn’t apply to Northern Ireland. In Northern Ireland, we regulate the gas prices that firmus energy (Ten Towns area) and SSE Airtricity (Greater Belfast and Western areas) charge to households and small businesses, and

One of the findings from our fifth annual Domestic Consumer Insight Tracker Survey shows that consumers may have become less engaged with the energy market. Only 42% of those surveyed said they had read the last written correspondence from their electricity supplier, which is a

We’re recruiting for Regulatory Analysts within our Price Controls Directorate. Working as a Regulatory Analyst within our Price Control Team, you will be responsible for undertaking detailed analysis and recommending action which will determine the outputs, expenditure,

Another finding from our recent Domestic Consumer Insight Tracker Survey was that the uptake of customer care and critical care registers was extremely low. Only 2% of respondents who would be considered vulnerable reported that they had signed up for support services.

Protecting the interests of Northern Ireland’s consumers of electricity, gas and water lies at the heart of our work here at the Utility Regulator. As such, we are pleased to have published our ‘Improving the Non-domestic Consumer Experience’ position paper. The paper aims to

We’re recruiting for a Senior Legal Advisor. Working within the Chief Executive Office, the Senior Legal Advisor will be expected to provide legal advice on all aspects of the Utility Regulator’s extensive statutory remit. Specifically, this will include: ➡️Modifications to