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🧱 Trust is the foundation of customer loyalty—earn it through consistency, transparency, and accountability. #Leadership #CustomerExperience josephmichelli.com/blog/building-…

📉 Overpromising and underdelivering destroys trust—be honest about your limitations to show integrity. #Transparency #BusinessTips drjosephm.podbean.com/e/building-tru…

⚠️ Mistakes are inevitable, but owning them quickly shows accountability and strengthens customer relationships. #LeadershipDevelopment #CustomerCare josephmichelli.com/blog/building-…

In leadership, when MORE is NOT MORE. Embrace the Principle of LEAST ACTION. #customerexperience #leadership #josephmichelli #keynotespeaker #growth #share #fyp #follow

It's Agree or Disagree Friday! What's your choice today?

Are you managing by objectives & what might you gain if you did? #leadership #customerexperience #josephmichelli #keynotespeaker #share #growth #fyp #follow

How to futureproof your success through a mix of Artificial Intelligence (AI) and Emotional Intelligence (EI)! Check out this amazing interview with JIM FITZPATRICK on the @smallbusinessshow #allbusinessispersonal #leadership #AI #EI #success #josephmichelli

An incredible article by thought leader Rodger Dean Duncan for Forbes about the importance of my book All Business is Personal. Thank you, Rodger Dean. forbes.com/sites/rodgerde…

Are you sidestepping the DILUTION EFFECT to ensure optimal decisions? #leadership #josephmichelli #customerexperience #keynotespeaker #growth #share #fyp #follow

🧠 PRIORITIZE TEAM WELL-BEING — Stress can’t be ignored. Leaders who check in with their teams emotionally and mentally build resilience that lasts. 💬 Regular check-ins 🧘‍♂️ Mental health resources 📉 Flexibility with workload #EmpathyInLeadership #WellbeingMatters

📢 COMMUNICATE FREQUENTLY — Silence in uncertain times only feeds fear. Be the leader who communicates with clarity—even when you don’t have all the answers. ✅ Transparency reduces anxiety ✅ Builds confidence in your leadership ✅ Shows your team you care

🧭 MODEL CALM AND OPTIMISM — Teams take their emotional temperature from you. Be the anchor in the storm. 🌤️ Stay composed 💡 Focus on solutions 🙌 Show belief in your team #LeadWithHope #PositiveLeadership #StrongerThroughAdversity josephmichelli.com/blog/servant-l…

It's Agree or Disagree Friday! What's your choice today?

Are you overestimating how much people pay attention to you? Understanding the SPOTLIGHT EFFECT! #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow

🔁 Consistency builds trust. From ☕ Starbucks to 🏨 Ritz-Carlton, top brands deliver the same exceptional experience—everywhere. Want to know how they do it? 👇 📘 Lessons for Leaders: Creating Seamless Multi-Location Service 🔗 josephmichelli.com/blog/consisten… #Leadership

🧭 Your brand's silent promise: ✨ “Wherever you go, we’re the same.” But are you really delivering that promise at every location? 📋 SOPs ✅ Training 💻 Tech 🤝 Local Empowerment 🎯 Read how to align every touchpoint ⬇️ 🔗 drjosephm.podbean.com/e/consistency-… #CX #BusinessStrategy

📍 Are customers experiencing your brand—or just a location? 💡 Consistency = loyalty 🧠 This guide shows how leaders unify: ✅ Training ✅ Culture ✅ Local leadership ✅ Audits 📲 josephmichelli.com/blog/consisten… #CustomerService #Leadership #CXTips

Agree or disagree? Let’s hear your thoughts!

I bet you are being exploited by the CONTRAST EFFECT! Check it out. #leadership #customerexperience #josephmichelli #keynotespeaker #growth #share #fyp #follow

⚡“Kindness is not a weakness. It’s a strategy.”⚡ From flipping meeting rooms with his own hands to running once-in-a-lifetime hotels, Edward Mady shares the gritty truths behind unforgettable leadership. 🎙️ Don’t miss this masterclass in human-first excellence. 💥 Watch on