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If every basketball player had the same level of athleticism and skillset, what would separate the Michael Jordans from the rest? Mindset. That analogy applies to banks, because in the words of Visa’s Kathleen Pierce-Gilmore, they all pretty much have "access to roughly the

Even for shoppers with high purchase intent, few searches end in an actual sale. Today on PYMNTS TV firmly 's Scott Hendrickson and Kumar N Senthil tell me how agentic AI is looking to change that. During our conversation I shared a sad toaster story with the two firmly execs.

I got an inside peek at Visa’s AR Manager solution from none other than Abhishek, global head of B2B Acceptance at Visa Commercial Solutions. He explained how it eliminates the manual hopscotching between emails and portals when receiving virtual card payments, and accelerates

On Apple Pay’s 10 year anniversary back in October, I wrote a piece that included a list of what I saw as the biggest threats to Apple: pymnts.com/apple-pay-trac… My number one threat? #GenAI as a device and operating system disruptor. At the time Jony Ive and OpenAI’s Sam Altman

They say the honeymoon ends after two years. For GenAI, that moment has arrived—at least according to many recent headlines.But the real story? The CFOs we’ve surveyed, nearly 900 of them every month since March 2024, say otherwise.They’re not pulling back. They’re going all in.

👏 Congratulations to Antony Cahill, who Visa named as its new European operations CEO earlier today.  Last summer Antony stopped by to discuss the long-term value of value-added services, where he likened Visa’s VAS to a complete set of multivitamins that help Visa’s partners

It’s really hard to overstate the relevance of remittances in the global economy, especially when considering the fact that 250 million people live outside the country in which they were born. So I won’t, and neither will Matt Oppenheimer (Matt Oppenheimer), the CEO of @Remitly, a

Diversity and data: the two Ds that best-in-class modern card issuers utilize to maximize CLTV (customer lifetime value). This week's @PYMNTS Intelligence & Visa DPS collaboration finds top-performing FIs don’t just offer credit—they provide comprehensive solutions spanning

The world's first AI-native bank: a new chapter for one of the #USDC stablecoin's principal architects. Circle co-founder Sean Neville, now CEO of Catena Labs, took me inside his plans for an FI where "The only actors that will be executing financial transactions directly will

“If you told me my sales team was only going to spend 15% of their time selling, I’d be very concerned.” Yes, me too! Greenlite CEO Will Lawrence says that’s exactly what’s happening in the world of financial crime and compliance investigation, and believes that letting

To be a forward-thinking partner for businesses that accept digital payments, you really have to understand the here and now of today, and what those businesses are trying to address. At least that was the starting point for my conversation with Stax Payments CEO Paulette Rowe.

“You need to place your bets somewhere — and place them in personalization, in real-time experiences and in improving fraud performance." That quote is from Neil Mumm, SVP and head of Visa DPS. The last time I saw Neil was at Visa's DPS conference, when KPG (aka Kathleen

Very much looking forward to tomorrow's conversation with Plaid CEO Zachary Perret on what’s next for Plaid. The questions will be interesting, some even unconventional. I hope you’ll tune in! events.pymnts.com/frominfrastruc…

Plaid CEO Zachary Perret has had dozens of conversations with many people about Plaid’s journey. My conversation focused more on the future – the next five years instead of the last. And a few tough questions throw in here and there. Like the one about the worst business decision

What do the newspaper industry, and the banking industry have in common? 👀 pymnts.com/news/digital-b… It was an idea that came to me one day, a bit out of the blue, after reflecting on the market reaction to the Chime IPO, and conversations with investors, banks and other

In a world where AI is making it harder for humans to know when they are being scammed, AI is helping to alert them to that possibility. That is the conversation that I had with Block Risk Lead Brian Boates, who took me behind the scenes of how Block used real time alerts they

Sometimes the most obvious things are not the most obvious things That is the thesis of my piece today (linkedin.com/pulse/innovati…) on what’s been described as the generational relay race of innovation. Where innovators use new tech, data, devices, and the cloud to create new

How can the healthcare sector possibly embrace agentic AI when they are still trying to wrestle automation to the ground? That was one of my tough questions for Autonomize AI CEO Ganesh💰Padmanabhan ⚕️🦾 who has just raised $28M to build that bridge. Or maybe pave a new road. In any case, the

Thank you for celebrating 👏 the launch of the “NEXT” Newsletter! A signal on innovations in payments, platforms, AI and tech. I’m excited to be taking this NEXT step with you. Subscribe here to join me every week: linkedin.com/newsletters/73…