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really shocked by O2's careless treatment of a widow who was put through an 18-month ordeal by the company after her husband took his own life — it was only when I stepped in that it carried out her simple request thetimes.com/article/42b30c…

this week I helped a Times reader who had a car hire nightmare during a trip to Lake Como, and a band who missed out on their performance fee after BA overbooked their flights thetimes.com/business-money…

this week I helped a young mum who was stuck living with her ex and unable to remortgage because of a three-year Land Registry delay and I helped a couple who got to Morocco and discovered that the hotel they had paid for doesn't seem to exist🧐 thetimes.com/business-money…

is it ok for a plumber to charge £1,250 for doing nothing and then refuse to leave your house until you've paid up? this reader told me that the company had asked her to stop me from running this article too, so here it is thetimes.com/business-money…

me: feeling short on cash after a load of unexpected outgoings my car: well I guess it's a perfect time for me to break then😈

I helped a couple who bought a £36,500 car on finance which developed a serious fault within a few months —it took the best part of a year and a lot of chasing from me to unwind the PCP agreement but we got there eventually 🥳 thetimes.com/business-money…

📢 I have some personal news after years of troubleshooting for The Times and The Sunday Times readers, I'm now the consumer champion for The Sunday Times too, which means I will be solving even more financial dilemmas for readers the new column launches this weekend if you wanna have a read 😊

here she is — my new column's first page in The Sunday Times where I helped a reader win a £106,000 refund from HMRC 💪 thetimes.com/business-money…

my latest column for The Sunday Times where I helped a reader who was locked out of his Kroo bank account, leaving him without access to his £50,000 and unable to pay his mortgage thetimes.com/article/fbb5ef…

No one: The middle aisle in Lidl:

here's my latest column in today's Sunday Times — a really heartbreaking story about a couple's big old tree falling down and landing on their greenhouse and aviary, which then killed their birds also concerning that they were asked to sign a gagging order to get a settlement

I helped a couple who put down a £14k deposit on some doors as part of a major renovation and spent a year trying to get their money back from the manufacturer after their plans changed it took my involvement for the company to do the right thing thetimes.com/business-money…

over the moon to have been shortlisted for this award, especially alongside these amazing journos