Martin Neale (@martinneale) 's Twitter Profile
Martin Neale

@martinneale

Martin Neale is founder and CEO of ICS AI. ICS build Artificial Intelligence Solutions, FLEX AI and are a Microsoft AI Inner Circle partner.

ID: 38618097

linkhttp://www.ics.ai calendar_today08-05-2009 06:04:29

341 Tweet

209 Followers

259 Following

Martin Neale (@martinneale) 's Twitter Profile Photo

Since the COVID-19 outbreak I have seen a huge increase in organisations seeking to rapidly implement business continuity plans with remote working and self service for both employees and the public. To understand how AI can help we are running a webin…lnkd.in/gAvMnjj

Martin Neale (@martinneale) 's Twitter Profile Photo

Since the COVID-19 outbreak I have seen a huge increase in organisations seeking to rapidly implement business continuity plans with remote working and self service for both employees and the public. To understand how AI can help we are running a webin…lnkd.in/geueQVq

Martin Neale (@martinneale) 's Twitter Profile Photo

Our Local Government chatbot analytics are showing Coronavirus related citizen call volumes have increased to 33% of all calls as of yesterday (and rising). This is unfortunately coinciding with contact centre staff becoming absent for reasons we all ve…lnkd.in/gmPUh6d

Martin Neale (@martinneale) 's Twitter Profile Photo

As remote working has exploded so has the challenges of supporting huge new estates of untrained users. This has led to high levels of interest in our MS Teams Adoption and IT Support Self Service AI Assistants. To help with the current crisis we are bu…lnkd.in/g_rHaE5

Martin Neale (@martinneale) 's Twitter Profile Photo

Crawl, Walk ,Run is how Microsoft are describing how people are managing Crawl. Walk. Run. This is how Microsoft are describing Coronavirus mitigation... One of our clients saw a 600% increase in citizen requests last week which means they jumped straig…lnkd.in/gNmZ-8B

Martin Neale (@martinneale) 's Twitter Profile Photo

Thanks Richard. A great read as ever, I would recommend to anyone (not just because we are in it.) Regards, Martin lnkd.in/g8fuaBs

Martin Neale (@martinneale) 's Twitter Profile Photo

I am delighted to share this, a rare coronavirus good news story. Cheshire Council are a very forward thinking team who were our first live Citizen AI Assistant customer nearly 12 months ago. On the 24th of March there was a 500% increase in contact…lnkd.in/gPBM63d

Martin Neale (@martinneale) 's Twitter Profile Photo

If you work for or have customers in the public sector join us on this event and learn how AI Assistants can help the public sector engage with the public. ics.ai/covid-19-local… Local Government Association (LGA) Localgov.co.uk LGC Microsoft Azure Solace The MJ LocalGov Digital techUK

Martin Neale (@martinneale) 's Twitter Profile Photo

Remote working is likely the new normal for many of us with #MicrosoftTeams at the centre of it. To help we have combined a number of our AI Assistants into a single "OneStop" Remote Worker AI Assistant See our new baby in action at a webinar here tinyurl.com/y86f63h6

Martin Neale (@martinneale) 's Twitter Profile Photo

“Teams is bringing us together”: How Microsoft’s tools are helping Imperial College London staff and students news.microsoft.com/en-gb/2020/06/…

Clare Barclay (@clarebarclay) 's Twitter Profile Photo

I am thrilled and excited to have this opportunity to lead Microsoft in the UK and would like to thank Cindy Rose for her leadership and wish her all the best for her new role at Microsoft. I look forward to working with all our customers and partners. #MSFTAdvocate

James Tutt (@jamestutt) 's Twitter Profile Photo

We've pulled the datacentre we put in the sea two years ago, out of the sea. Turns out DCs do pretty well in the sea. 8X more reliable. via Rory Cellan-Jones bbc.co.uk/news/technolog…

East and North Hertfordshire Teaching NHS Trust (@enherts) 's Twitter Profile Photo

The 11-year-old daughter of one of our surgeons, Geraint Lloyd, is in desperate need of a blood stem cell transplant - and they need a complete stranger to help save Arya's life. Please retweet this and, if you think you might be a match, register here ➡️ dkms.org.uk/en/arya

Martin Neale (@martinneale) 's Twitter Profile Photo

Seriously how annoying is a dumb bot? We recently surveyed 14 live Chatbot in Local Government and was shocked with the results. Find the survey and the "How To" white paper here tinyurl.com/y5ex2x6t #localgov #chatbot

Martin Neale (@martinneale) 's Twitter Profile Photo

Dont buy a tesla. In the 6 years since i last bought one they've moved to the worst car buying experience i have ever had. It has taken nearly 2 months to not recieve a car sat in their lot. Every stage from app to delivery has been a masterclass in dreadful customer service.