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Mr. Dulo encouraged participants to approach the review with openness and objectivity to ensure timely, fair, and effective resolution of public complaints. #GoodGovernance #PublicParticipation

Mercy Wambua noted the review process began in Nov 2024 with Food and Agriculture Organization support and involved legal and ADR experts from both HQ and regions. This workshop presents final proposals to Commissioners before the drafting phase. #LawReform #ADRinAction

Mercy Wambua also underscored the need to institutionalize ADR within CAJ's operations, saying the revised manual will guide both mediation and public officer training. #MediationMatters #PublicComplaints

Hon. Jaguar Commissioner in charge of Complaints, stressed the importance of legal reforms to strengthen enforcement and ensure justice is not delayed or denied. #AdministrativeJustice

Director Florence Mumbi highlighted the long journey the review has taken, with budget constraints along the way. She thanked Food and Agriculture Organization for supporting the process and called for updated regulations that match current realities. #JusticeReform

The workshop is attended by Commissioner Dorothy Jemator , Directors, Heads of Departments, and Technical Officers. The outcome will shape how the Commission serves Kenyans better through effective ADR and legal compliance. #OmbudsmanKE #ADR #AccessToInformation

𝐀𝐫𝐭𝐜𝐚𝐟𝐟é 𝐑𝐞𝐥𝐞𝐚𝐬𝐞𝐬 𝐇𝐞𝐚𝐥𝐭𝐡 𝐚𝐧𝐝 𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧

The Commission Secretary/CEO, Mercy Wambua has been honoured at the 2025 #NairobiInHouseLegalAwards! 🎉 She received a Certificate of Recognition for being among the leading In-House Counsel in the Public Sector and named a Top 50 In-House Counsel – Kenya. 🇰🇪

The recognition by the Nairobi Legal Awards Trust and the @lsknairobi highlights Ms. Wambua’s: ✅ Exceptional legal service ✅ Dedication to public interest ✅ Commitment to integrity & good governance in public service #IntegrityInLeadership

With almost two decades of experience in legal practice, administration, and human rights, Mercy Wambua continues to set the bar for legal excellence in the public sector. 💼⚖️ #WomenInLaw #PublicSectorExcellence #CAJKenya

The Commission congratulates Mercy Wambua on this well-deserved honour and celebrates her unwavering service to the people of Kenya. 👏🏽 #NairobiLegalAwards2025 #Top50InHouseCounsel #LegalLeadership

The Commission Partners with State Department for Devolution and Multi-Agency Team to Conduct Baseline Study on Social Safeguards and Grievance Redress Mechanisms in County Governments

The Commission Secretary/CEO, Mercy Wambua led a multi-sector team to Samburu County Government as part of the Second Kenya Devolution Support Program (KDSP II) (KDSP) II baseline study. Hosted by H.E. Deputy Governor Gabriel Lenengwesi and County Secretary Wilson Lesuuda. #KDSP #OmbudsmanKE

The team—drawn from the Office of the Ombudsman & the State Department for Social Protection—joined the county’s KDSP team to collect data on public complaints systems, ICT tools & social risk safeguards. #GRM #DevolutionInAction

This data will guide the development of an integrated county complaints management system, strengthening accountability & improving service delivery across Kenya's 47 counties. #SocialAccountability #GovernanceKE

The study runs from June 3–20, 2025, led by a technical team from the Commission, State Depts for Devolution & Gender, SRIM Unit, and the Council of Governors. #KDSP #CitizenFirst #SamburuCounty

🟡 Did you know? You can walk into our Nyahururu Regional Office to: ✅ Lodge complaints ✅ Request reviews on access to information ✅ Get help on fair administrative action #OmbudsmanKE #AccessToInformation

Public service should work for you. We're here to ensure your voice is heard and your rights protected. #CAJKenya #JusticeForAll

Message of condolence following the passing of Mr. Bob H. Munoko, Chief Compliance Officer at the Commission on Administrative Justice (Office of the Ombudsman)

🕊️ 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗼𝗳 𝗖𝗼𝗻𝗱𝗼𝗹𝗲𝗻𝗰𝗲 🕊️