Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now buff.ly/3QwzRta - Micah Solomon #custexp #CX

A Quick and Simple Customer Service Secret: Use the Communication Channel (Many) Customers Love the Most | article by Micah Solomon linkedin.com/posts/customer…

3 Customer Service Expert Tips from Consultant and Trainer Micah Solomon on Customer Service Language linkedin.com/pulse/3-custom…

Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret || from customer service consultant trainer and author Micah Solomon linkedin.com/pulse/dont-tal…

There Are Only 3 Tiers of Customer Service. Here's How to Rise To The Top! From Customer Service Transformation Consultant and Trainer Micah Solomon linkedin.com/pulse/only-3-t…

Empathy is the Ultimate Customer Service Training Essential...Including These 3 Customer Service Empathy Secrets From Customer Service Transformation Consultant and Trainer Micah Solomon linkedin.com/pulse/empathy-…

How to Fail Slowly at Customer Service--and how to avoid that fate, from customer service andCX trainer Micah Solomon linkedin.com/pulse/how-fail…

15 Wow Customer Service Stories From 5-Star Hotels: from customer service transformation consultant and trainer Micah Solomon (that's me!) linkedin.com/posts/customer…

Why ‘No Problem’ Is A Problem In Customer Service: Customer Experience Language Training from Micah Solomon, Customer Service trainer and consultant linkedin.com/pulse/why-prob…

Sign up now! David Attwatter, a senior scientist at TalkMap is giving a 101 talk on LLMs and GenAI on December 13th at 1pm ET. David will be covering topics such as "How did they jump from handy tools to assistants that appear to understand things?"! linkedin.com/events/whatare…

Congratulations to The Ivey's Hotel for being simultaneously named "The Best Hotel in Charlotte" by U.S.News and receiving the coveted 4-star award from #Forbes Travel Guide! Pictured:  the Ivey's' stunning and intimate Library Lounge.

How you serve your customers under stress speaks to the very quality of your organization. Micah Solomon, the CX transformation guru, has a service culture matrix that can help you to get started, courtesy of Sprinklr👉 ms.spr.ly/6041Y6WZh

NEW: 6 Powerful Ways to Use #AI to Deliver Remarkable Customer Service: Inc. featuring Brad Birnbaum and Kustomer. From Peter Economy, Peter Economy inc.com/peter-economy/…

I am a big fan of Conrad Los Angeles (Conrad Los Angeles) and the way it delivers luxury in a enjoyable, modern, frictionless style. Kudos and thanks to Jeffery Modaff, Makayla Tamborra, Priyaank Gupta, Robbin Quevedo, and the rest of its extraordinary hospitality #professionals.

I just tried to do the "accessible" (text-based) challenge as a subscriber to Pod Save America at Crooked Media and here is what I saw. Any takers?

5 secrets for massive business success from this @nextiva CEO and serial entrepreneur who started out cleaning carpets Peter Economy inc.com/peter-economy/… via Inc. and Peter Economy and Yaniv Masjedi

5 secrets for massive business success from this serial entrepreneur who started out cleaning carpets Peter Economy inc.com/peter-economy/… via Inc.

Limited Time Offer: Save 50% on the "Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever" audiobook. Offer ends 11/16 Micah Solomon audiobooks.com/promotions/pro…

Purchase the "The Heart of Hospitality" audiobook by 11/25 and save 50%! Micah Solomon audiobooks.com/promotions/pro…

Sometimes your biggest critics become your most loyal advocates - if you know how to handle the moment right. Partnering with Nextiva on this video, I share the 4-step customer experience (#CX) process I use to turn them into raving fans. hubs.li/Q03nbP8f0