A little-known founder hack: If you marry your cofounder, you can officially call your startup a family-owned business. I get a lot of questions about what it’s like being married to my cofounder Michael Fester, running a company and living together. I’ll spitball a few

Pasta Ventures has officially raised $6.5M for Fettuccine 2

Just "use Effect | TypeScript at Scale"; 🤣

Announcing our Telegram integration. Your support agent now replies faster than your dealer. We’re working with fintech customers running support through Telegram, adding it to our growing bag of platforms. Excited to share more soon...

Excited to announce a game-changing employee benefit: We now offer free hitchhiking to work. Any employee can now simply go outside, stick their thumb out, and someone will probably pick them up, completely free, and drop them off somewhere near the office. Early results are

A few lessons from building agentic support systems: - Ship early. Don't over-engineer. You won't get it perfectly right from the get-go. What matters is getting real data flowing in, and iterating quickly based on that. - Review and QA ruthlessly. A tight human-in-the-loop

We made it into US (F25 batch) Our group partner is Jerome Powell.

I code every day. Not because I have to. And I came up with the best analogies I could think of, as to why I do: Musicians practice scales. They don't expect to write a hit song every day, but it keeps their hands and instincts sharp. Chefs taste everything. After thousands of

We kept flying back and forth between France and San Francisco in 2023. In just a few days in SF, more would happen than in months back home. Every trip back to the airport felt heavier because of what we were missing. One day, sitting in another Uber to SFO, Michael and I

We paid strangers to act like Karens. Building the best support platform starts with the hardest customers.

Celebrated Michael Fester's birthday in true French SF fashion.

We took to the streets of SF to face Karens face-to-face, wigs and all. If we're in AI customer support, we have to experience it ourselves.

Tomorrow is Thanksgiving, so today felt like the right time to say thank you. Only in SF would a random night dinner turn into a deep dive on functional programming while eating ravioli . This is what we're most grateful for! The community that's formed around what we're

Most common Thanksgiving support tickets we saw this year: "Someone brought store-bought rolls acting like they cooked" “Why does every dish have raisins in it?" “This turkey is dry.” “Cousin walk group is giggling at the Jell-O.” "Football volume too loud" / "Football

Features aside, that is a banger name 🤩

Black Friday is the Super Bowl of customer service. We onboarded a new consumer brand during it. Behind the scenes in Nashville.

Is my head really this shiny? Will Phillips came through HQ to document a day in the life. He did a beautiful job and made us look really cool. Check it out. youtube.com/watch?v=FedPUt…

One of the best parts of being a founder is doing grunt work at the ground level. When we onboard a new customer, I become their chatbot support agent for a few days. I'm in there answering tickets manually, learning their business, understanding how their customers actually

I scheduled the demo. I’m not risking it.