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On the podcast today - Digital Literacy: The New Core Competency creators.spotify.com/pod/show/micha…

On the podcast - Digital Literacy: The New Core Competency medium.com/p/digital-lite…

Top 50 Global Thought Leaders and Influencers on GovTech 2025 thinkers360.com/top-50-global-… Feat. Michael J. Keegan William Eggers Marquis Cabrera Daniel J Chenok Michael Martino Stephanie Atkinson Enrico Molinari #VivaTech2025 Antonio Grasso + #govtech #business #technology #thoughtleadership

On the podcast today - The Integrator Tangle: Accountability in Multi-Vendor Transformations creators.spotify.com/pod/show/micha…

On the podcast - The Integrator Tangle: Accountability in Multi-Vendor Transformations medium.com/p/the-integrat…

On the podcast today - The Rise of AI Agents – Beyond the Bot creators.spotify.com/pod/show/micha…

On the podcast - The Rise of AI Agents — Beyond the Bot medium.com/p/the-rise-of-…

On the podcast today - AI Agents in the Contact Center – A New Era of Customer Experience creators.spotify.com/pod/show/micha…

On the podcast - AI Agents in the Contact Center — A New Era of Customer Experience medium.com/p/ai-agents-in…

New podcast series - Episode 1: The AI Awakening – Why Now in Contact Centers?creators.spotify.com/pod/profile/mi…

New podcast series - Episode 2: From IVRs to Intelligent Agents creators.spotify.com/pod/profile/mi…

Podcast series - Episode 3: Rethinking the Agent Role creators.spotify.com/pod/profile/mi…

Podcast series - Episode 4: Personalization at Scale creators.spotify.com/pod/profile/mi…

Podcast series - Episode 5: AI Ethics, Trust, and Transparency creators.spotify.com/pod/profile/mi…

Podcast series - Episode 6: Avoiding AI Pitfalls creators.spotify.com/pod/profile/mi…

Podcast series - Episode 7: The Future of AI in Contact Centers creators.spotify.com/pod/profile/mi…

New podcast series - Episode 1: The AI Awakening — Why Now in Contact Centers? medium.com/p/episode-1-th…

Podcast series - Episode 2: From IVRs to Intelligent Agents medium.com/p/episode-2-fr…

Podcast series - Episode 3: Rethinking the Agent Role medium.com/p/episode-3-re…

Podcast series - Episode 4: Personalization at Scale medium.com/p/episode-4-pe…