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Lesson from #Starbucks: When you respond to customers, it is not only about being timely. What matters is that you respond in a welcoming way. #TheMindChampsWay

"Every brand that succeeds globally is bound to affect other people". #TheMindChampsWay #Starbucks

Great brands should be disliked - and loved! #TheMindChampsWay #Starbucks

Savour & Elevate (If you don't have passion for your product, why should your customer?) #TheMindChampsWay #Starbucks

"Rewards can deliver a short-term boost - just as a jolt of caffeine can keep you cranking for a few hours. But the effect wears off - and worse, can reduce a person's longer-term motivation to continue the project." - Daniel Pink, Author #TheMindChampsWay #Starbucks

Rituals reinforce your company and your brand. Rituals that Starbucks puts in place: Celebration Rituals (Coffee Tasting) Communication Rituals (Origins Stories, Coffee Journey) Experience Rituals (Customer Walk - to see the experience from a customer's POV) #TheMindChampsWay

A good logo design should not get in the way of great customer experience. Remember the change of logo #Starbucks went through? #TheMindChampsWay

#Starbucks' revised its service vision from creating that "third place" to: "We create inspired moments in each customer's day." #TheMindChampsWay

The key to delivering that winning #Starbucks experience: - Anticipate what the #Customer wants - Connect with them - Personalise the experience - Own it! #TheMindChampsWay

How #Starbucks gains its customers' #trust through the #brand promise: "We want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price." #TheMindChampsWay

"It's never about you-it's about the person you serve." Ritz Carlton's motto. #themindchampsway #ritzcarlton

Ritz-Carlton's desired guest experience: "Create the home of a loving parent" #TheMindChampsWay #ritzcarlton

The next time you stay at the Ritz-Carlton, ask for the "Credo Card" to find out what the brand is all about. Yes, all Ritz-Carlton employees would be happy to pass on the card. #TheMindChampsWay #ritzcarlton

WOW! is Emotional, Exceeds Expectations, Anticipation of Needs and Consistently Ad Hoc. For brands that have high-value customer relations. #themindchampsway #ritzcarlton

Thank you for attending Lessons with the Legend workshop with Dr Joseph Michelli. It was insightful and inspiring listening to stories about customer service and how companies go the extra mile to make a difference. #themindchampsway #BrandsYouLove

Congratulations to Singapore's National swimmer Yip Pin Xiu for winning gold at the 2019 World Para Swimming Championships in London, finishing first in... straitstimes.com/sport/swimming…

In partnership with Growth Faculty, MindChamps is delighted to invite you to, In Conversation with President Barack Obama, live in Singapore. We’ve secured a special rate for all our followers. Book now! Visit: bit.ly/2mjJgbV #thegrowthfaculty #presidentobama19

In partnership with Growth Faculty MindChamps is delighted to invite you to, An Evening with Michelle Obama, live in Singapore. We’ve secured a special rate for all our followers. Book now! Visit: bit.ly/2mlZSjl #thegrowthfaculty #MichelleObama

Gr8 2 support opening of the MindChamps new child long day care centre at Allambie Hts. Gr8 story. David Chiem, arrived from Vietnam on a boat more than three decades ago & has founded innovative and creative early childhood education centres worldwide. ⁦⁦Manly Daily⁩

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