Emma Flower (@mrs_em_flower) 's Twitter Profile
Emma Flower

@mrs_em_flower

Improvement Lead at NUH
Passionate about, quality improvement, empowering staff, hula hooping, cake and Netflix

ID: 1156211464023228417

calendar_today30-07-2019 14:34:29

324 Tweet

283 Followers

311 Following

Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Work with those involved in your improvement. Donโ€™t try to write your aim in a sentence straight away. Start by making notes answering each part of SMART. These questions can help. Remember not to include solutions in your aim, describe what will be different as a result.

Work with those involved in your improvement.
Donโ€™t try to write your aim in a sentence straight away. Start by making notes answering each part of SMART. These questions can help.
Remember not to include solutions in your aim, describe what will be different as a result.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Remember a SMART aim articulates what we are trying to accomplish. Here are some top tips for writing your aim. Your SMART aim answers question 1 of the model for improvement. We will tackle question 2 tomorrow: how will you know that a change is an improvement?

Remember a SMART aim articulates what we are trying to accomplish.
Here are some top tips for writing your aim.

Your SMART aim answers question 1 of the model for improvement. We will tackle question 2 tomorrow: how will you know that a change is an improvement?
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

How will you be able to show others Nottingham University Hospitals that your change is an improvement? Develop some measures. How do you do this? A driver diagram is a visual strategy for tackling a complex problem. Meet with your key stakeholders & start with your SMART aim.

How will you be able to show others <a href="/nottmhospitals/">Nottingham University Hospitals</a> that your change is an improvement? Develop some measures. How do you do this?

A driver diagram is a visual strategy for tackling a complex problem. Meet with your key stakeholders &amp; start with your SMART aim.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Using your aim, brainstorm ideas: โ€œto achieve our aim, the things we need to ensure are...โ€. Pull these together to see if there are any common themes, which are your drivers. These are usually to increase or decrease something to achieve your aim.

Using your aim, brainstorm ideas: โ€œto achieve our aim, the things we need to ensure are...โ€.

Pull these together to see if there are any common themes, which are your drivers. These are usually to increase or decrease something to achieve your aim.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Next identify what needs to happen to enable your drivers. These are more specific & will be your change ideas. Use your driver diagram to identify your outcome, process & balancing measures. These will evidence that the changes are an improvement.

Next identify what needs to happen to enable your drivers. These are more specific &amp; will be your change ideas.

Use your driver diagram to identify your outcome, process &amp; balancing measures. These will evidence that the changes are an improvement.
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How do you show that your change is an improvement? Use measures; the foundation of all improvement work. 7 steps is a structured method to display that your change is moving you closer to achieving your aim through your measures. See link for more: england.nhs.uk/wp-content/uplโ€ฆ

How do you show that your change is an improvement? Use measures; the foundation of all improvement work.

7 steps is a structured method to display that your change is moving you closer to achieving your aim through your measures. See link for more:
england.nhs.uk/wp-content/uplโ€ฆ
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

What changes can we make that will result in an improvement Nottingham University Hospitals? Stop before you start. We often assume knowledge of the answer. Is this the root cause or only managing the symptoms? Pause, notice, observe what is really happening. Today we share tools that can help

What changes can we make that will result in an improvement <a href="/nottmhospitals/">Nottingham University Hospitals</a>?

Stop before you start. We often assume knowledge of the answer. Is this the root cause or only managing the symptoms? Pause, notice, observe what is really happening.

Today we share tools that can help
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Cause & effect (fishbone) diagram This tool helps you to determine why a particular problem is occurring. A common error is to solve a symptom of the problem, not the root cause. Knowing the root cause helps us generate improvements that will be most effective.

Cause &amp; effect (fishbone) diagram
This tool helps you to determine why a particular problem is occurring. A common error is to solve a symptom of the problem, not the root cause. Knowing the root cause helps us generate improvements that will be most effective.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Process mapping This gives an opportunity to fully understand our current state. When mapping we look at reality, avoid assumptions, identify problems & generate ideas collaboratively. This provides a visual representation of the process that can be circulated to engage others.

Process mapping
This gives an opportunity to fully understand our current state. When mapping we look at reality, avoid assumptions, identify problems &amp; generate ideas collaboratively. This provides a visual representation of the process that can be circulated to engage others.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Creative thinking Often to solve a problem we need to think differently. Problems cannot be solved at the level of thinking that produced them. Creative thinking is a process that enables us to view situations from beyond our own perspective to generate new ideas for improvement

Creative thinking

Often to solve a problem we need to think differently. Problems cannot be solved at the level of thinking that produced them. Creative thinking is a process that enables us to view situations from beyond our own perspective to generate new ideas for improvement
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The model for improvement is a starting point. I&TT can provide wraparound support to match your needs: search for I&TT in email I&[email protected] to enquire. We also deliver nationally developed Quality Service Improvement & Redesign training: email [email protected] to book.

The model for improvement is a starting point.

I&amp;TT can provide wraparound support to match your needs: search for I&amp;TT in email I&amp;TT@nuh.nhs.uk to enquire.

We also deliver nationally developed Quality Service Improvement &amp; Redesign training: email QSIR@nuh.nhs.uk to book.
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Do you want to be able to grab everyoneโ€™s attention & shout about your improvement idea Nottingham University Hospitals? Write a SMART aim! Today we are going to be learning about developing great improvement aims. Further information & guides via I&TT intranet pages.

Do you want to be able to grab everyoneโ€™s attention &amp; shout about your improvement idea <a href="/nottmhospitals/">Nottingham University Hospitals</a>? Write a SMART aim!

Today we are going to be learning about developing great improvement aims. Further information &amp; guides via I&amp;TT intranet pages.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

How will you be able to show others Nottingham University Hospitals that your change is an improvement? Develop some measures. How do you do this? A driver diagram is a visual strategy for tackling a complex problem. Meet with your key stakeholders & start with your SMART aim.

How will you be able to show others <a href="/nottmhospitals/">Nottingham University Hospitals</a> that your change is an improvement? Develop some measures. How do you do this?

A driver diagram is a visual strategy for tackling a complex problem. Meet with your key stakeholders &amp; start with your SMART aim.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Using your aim, brainstorm ideas: โ€œto achieve our aim, the things we need to ensure are...โ€. Pull these together to see if there are any common themes, which are your drivers. These are usually to increase or decrease something to achieve your aim.

Using your aim, brainstorm ideas: โ€œto achieve our aim, the things we need to ensure are...โ€.

Pull these together to see if there are any common themes, which are your drivers. These are usually to increase or decrease something to achieve your aim.
Improvement & Transformation Team (@nuh_qi) 's Twitter Profile Photo

Next identify what needs to happen to enable your drivers. These are more specific & will be your change ideas. Use your driver diagram to identify your outcome, process & balancing measures. These will evidence that the changes are an improvement.

Next identify what needs to happen to enable your drivers. These are more specific &amp; will be your change ideas.

Use your driver diagram to identify your outcome, process &amp; balancing measures. These will evidence that the changes are an improvement.
Cardiology, Surgery & Critical Care OT Team NUH (@nuhcscc_ot) 's Twitter Profile Photo

Each month our team are focussing on an area/topic we feel we could develop our skills & learning in. This month is #Colorectal month! We have a fab board that includes facts, diagrams & info, & each day we spend 5mins discussing a Colorectal condition/surgery Jubilee Unit, NUH #QSIR

Each month our team are focussing on an area/topic we feel we could develop our skills &amp; learning in. This month is #Colorectal month! We have a fab board that includes facts, diagrams &amp; info, &amp; each day we spend 5mins discussing a Colorectal condition/surgery <a href="/JubileeNUH/">Jubilee Unit, NUH</a> #QSIR
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Fabulous engagement gathering baseline quality data from staff and patients as we move towards stage 4 of implementation and roll out for the Noise at Night project. Thank you Kelly Morl Ward E16 e Patience

Fabulous engagement gathering baseline quality data from staff and patients as we move towards stage 4 of implementation and roll out for the Noise at Night project. Thank you <a href="/KellyMorl/">Kelly Morl</a> <a href="/e16_ward/">Ward E16</a> <a href="/e15/">e</a> <a href="/patience1/">Patience</a>