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My #CSCW2020 paper with Nikola Banovic on exposing error in poverty management technology using algorithmic auditing is now available on ACM DL dl.acm.org/doi/10.1145/33…

The US welfare system is broken & so is the technology that administers it. The punitive nature of means-testing is compounded by software failures. For commentary on welfare access during COVID-19 & a summary of our #CSCW2020 paper, see my Medium article: link.medium.com/ooP8luAQD7

This is a personal testimonial from one of our ResStaff members that almost hurts to share. This is what we are facing with on a daily basis. This is what being an RA means this year. Our lives & our health are treated like they're inconsequential. We can't keep living like this.

Are online automated tools helping or hurting people seeking Pa. benefits? Kate Giammarise reports on a study that found Pa.'s website may be incorrectly telling people they don't qualify for child care help. post-gazette.com/news/social-se…

So glad to see my #CSCW2020 paper with Nikola Banovic is prompting Pennsylvania state officials to fix errors in their automated benefits system! Families face so many challenges during the pandemic, and software bugs shouldn’t discourage them from applying for aid.

Tithonus, a browser extension by Nel Escher "that subjects tweets loaded with infinite scroll to decay." You can adjust the decay rate; I have mine cranked to 1, which means it doesn't last long. chrome.google.com/webstore/detai… addons.mozilla.org/en-US/firefox/…

got this plant for my office so that she would grow alongside me as i progressed in my phd. amazing how she’s paralleled my journey 😍

Can laws be translated into software? In a new study, Nel Escher Jeffrey Bilik Nikola Banovic and I show that the translation process is rife with misunderstandings, leading to errors and policy distortions in legal software. dl.acm.org/doi/10.1145/36…