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Glad to hear y’all are ok, Kevin Rose

So many awesome (and not so awesome) movies in the comments…

What better way to support the software you’ve NEVER paid for than by buying a WinRAR bag? Do it! We dare y’all!

That moment when your AT&T fiber connection goes down, and ATT's outages page says "Connected All Clear!" and the ATT chatbot that serves as tech support after you click through (fairly functional) pages of Rebooting All The Things says... #outage #att #derp

So I dig into AT&T’s website, find the 800 number. Tech support verifies there’s an outage, it’s affecting my neighbors, and that no ticket has been filed. Props to the tech that answered the phone! Minutes later I get a text “You may be experiencing an internet network…”

Got a text a few minutes after the ticket was filed… “Hi, it's AT&T. You may be experiencing an internet network interruption, which means our engineers and your AT&T Guarantee℠ just kicked into high gear. We expect to restore service by Fri 04/25 09:00AM”

What I really want to know, AT&T, is why your chatbot has the tools to confirm I have an outage, but can neither file a help desk ticket or escalate the customer to a human that can. If you use machine intelligence or AI, but, they should be able to do the job. :/

Still thinking about this… if you’re designing chatbots, or AI, or machine intelligence, please make sure it can fix the users problem or escalate it. (FYI, AT&T fixed the fiber late last night. Hours later texted me that they weee working hard and would text when it was sorted)

A thousand times slower than my Apple Watch—and finicky to use. But at least this Apple II can run 50+ more years with no cloud service required! youtu.be/AVec5Db_SRo #AprilApples

Woah

The weather is warming up - a reminder to keep your PC or laptop running cool! My 500-watt plug-in Metro DataVac has served me well for a dozen years 😎 However, the Torque Test Channel found some more affordable cordless options that do the job. youtube.com/watch?v=vqX9lv…

Love that somebody built a SCSI emulator, grateful I got rid of the last of my SCSI drives years ago… 🤣

Honestly, you can say this about far too many tech products… UI/UX seems to be an afterthought at best. Or something changes and the most obvs explanation is some VP finally “got to do it right…”without actually talking to customers or at how people do things IRL.

Some great stuff here if you’re thinking about creating (or have) a YouTube channel…

Does John Coogan know there was a daily tech show on TechTV almost twenty years ago? And then there’s @DTNS, also daily podcast about tech, and Tom Merritt has been doing that for over a decade. (And on CNET before that!) Congrats on TBPN, but you’re hardly the first.

Patrick Norton John Coogan TechTV Tom Merritt CNET TBPN 😆 literally a channel called tech tv. 🤦‍♂️

Take a closer look at Charles Lindbergh’s Spirit of St. Louis with a new digital 3D model from Smithsonian 3D, created using a highly detailed 3D scan of the aircraft in our collection. Take it for a spin: s.si.edu/4mogjVD

I am alarmingly excited to see how this turns out...

1) soooo happy that my children have close to zero interest in social media… 2) …especially when watching Zuck articulate a pretty awful sci-fi future as the starting place for AI.