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.IFS wants to be 'an AI-first organization' says CEO Mark Moffat, and employees should look to AI to grow output rather than recruiting extra staff. Phil Wainewright on the vendor's latest release, and aims to grow its recent €15 billion valuation bit.ly/4jtI7WL #IFSConnect

Happy 12th Birthday to diginomica - and we've got a new strapline to celebrate.

ERP vendor Unit4 this week launched Ava, an autonomous virtual agent that is a more powerful successor to its venerable Wanda chatbot. Phil Wainewright reviews the new capabilities: bit.ly/3Z5AWfk

This week in Enterprise Hits and Misses, Jon Reed covers hot issues in AI - "vibe coding," agentic governance, and why hard-coded automations are far from irrelevant. Does anyone get a strikethrough? There's only one way to find out... diginomica.com/enterprise-hit…

.Coupa Software has unveiled new agents, advances in supplier collaboration, and other steps towards its vision of building an autonomous collaborative commerce network. Phil Wainewright reviews the latest offerings: bit.ly/4mbszZP #CoupaInspire

.Zoho has rolled out CRM for Everyone with added AI features. Phil Wainewright evaluates this latest offering and other new products announced at last week's #Zoholics: bit.ly/3FhDyQG

.Intercom has added analytics tools to help the AI improve how it resolves issues. Phil Wainewright spoke to co-founder Des Traynor about the changes AI is bringing to the Customer Service (CS) role and to customer experience. bit.ly/4knhIdZ

"LLMs can never forget the data you train them on... It's like taking a bag of salt and dissolving it in a huge lake." Zoho's co-founder Sridhar Vembutells Phil Wainewright why AI verification is so critical - listen now: bit.ly/diginomica-Zoho Sandra Lo

Well worth a listen - the latest diginomica Executive Intelligence podcast, this one with @zoho co-Founder Sridhar Vembu.

"Companies that are hitting their numbers, doing well, they are laying off people in our industry. That concerns me." says Zoho's @SVembu, to Phil Wainewright. Listen to our new podcast on AI's real impact: bit.ly/diginomica-Zoho (We're also on Spotify) 🎧 @Sandraklo

.Planful AI was the talk of #PlanfulPerform - and customers had a few things to say about it. But when Jon Reed attended a Kimball Midwest session, showing FP&A transformation in action, he wondered if you can ever get to good AI without that foundation: bit.ly/3SBDr5G

At its annual developer conference this week, Workday announced a new ecosystem of third-party agents and an agent gateway to connect into the governance landscape of its Agent System of Record. Phil Wainewright reviews the latest offerings: bit.ly/4mTooCi #WDAYDevCon

Did you know we're on Spotify? You can listen to our Executive Intelligence podcast episodes featuring @whostu and @benioff, and Sridhar Vembu and Phil Wainewright here: spoti.fi/43yCK3m

This is a timely and helpful 2-parter from Ian Thomas for enterprise tech buyers who want to cut through all the vendor hype and make some sense of the AI agent landscape

Of particular note for any business or operational application…

.Conga's new CEO, Dave Osborne, wants to be a change agent. Phil Wainewright caught up with him in London to hear how the revenue lifecycle management vendor plans to help customers as they connect across functional silos to improve sales and contract processes: bit.ly/4kAbYh3

.Freshworks Inc AI agents work with unstructured data - PDFs, FAQs, Q&As - and customers deploy AI in hours, not months. So is the data infrastructure challenge for AI adoption smaller than you think? CEO Dennis Woodside explains to Stuart Lauchlan in our podcast: bit.ly/449XiiC

AI can't do everything - we should use it for what it's good at, says FP&A vendor Planful. Phil Wainewright sat down with CEO Grant Halloran in London last week to discuss its pragmatic view of what AI can - and can't - do for its customers: bit.ly/4kWJCOh

.Apple’s latest research into the reasoning abilities of today’s advanced language models suggest that we’d better not give them access to our nuclear deterrent just yet. Ian Thomas shares some enterprise takeaways from Apple’s paper on AI reasoning: bit.ly/44qg6cH

What will be the real-world impact of AI agents on how enterprises operate and employees do their work? Phil Wainewright shares discussions from a recent Workday event in London which yielded some answers: bit.ly/43Oppny