
Sara Goldrick-Rab
@saragoldrickrab
AUTHOR of Paying the Price 📚 FOUNDER of #RealCollege @believestudents 💡TEACHER @ccpedu ✏️✏️SENIOR FELLOW @educationnw 🔬MOM of teens
ID: 32608975
http://saragoldrickrab.com 17-04-2009 21:49:59
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americanair The excuse we were told was fuel, and then shift change, and then no one was coming to push us back from the gate. There was nothing about weather or air traffic. Either way, the plane is hot and claustrophobic to just sit here for over an hour.


Dear americanair you have officially lost me as a customer for life. My Charlotte flight was delayed due to insufficient crew members two hours later you decide it’s canceled due to weather! It’s not weather you didn’t have sufficient crewmembers to properly fly your plane.



americanair There was no weather in NYC during my travel window. yet you put me in the air for 2 hours then sent me back to CLT. No flights to NYC until Sunday night. Do better.

americanair absolutely piss poor job with flight 5315 out of Birmingham today. Your gate agents yelling at passengers. Throw in the fact that my inbound to BHM 6510 on Tuesday almost collided with another plane on the runway. Spectacularly bad. Fix it.

I am trying to understand what is going on with americanair I spent the whole day trying to get in contact with someone by phone in customer service. Wait times over 2 hours…and call backs not even 3 hours later? This is unacceptable!




