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That’s a wrap on #AHARuralHealth 2025! Rural hospitals play such a critical role in patient care, and we’re honored to support the teams working to improve access, efficiency, and outcomes. Thank you to everyone who stopped by and chatted with us! #AHARuralHealth #HealthTech

Patient messages shouldn’t end up in the wrong inbox. AI is making sure that they don’t. In a win for both patients and the health care system, a recent study published in this month’s issue of NEJM AI found that MDAware significantly reduced the time it took for patients to

The 2025 AAOS Annual Meeting is right around the corner! Come say hi to us at booth #5103 next week and see how AI-powered automation is transforming orthopedic contact centers. From intelligent call routing to automatic patient record matching, we’re helping practices simplify

Staffing shortages and voicemail backlogs have made it difficult for practices to keep up with patient messages—but what if there was a smarter way to manage them? After piloting the voicemail management functionality of our Contact Center solution, Georgia Eye Partners saw a

Thank you, AAOS 2025! We had a great time in San Diego last week—connecting with orthopedic leaders, discussing the future of patient access, and celebrating some big moments with the team (including a birthday!) After these conversations, it’s clear that phone calls still serve

When operational challenges become financial challenges, everyone is impacted—from revenue cycle teams, to frontline providers, and, ultimately, the patients and communities they serve. That’s why we created RevAware, which cuts through administrative complexity, helps teams

Our founder, CEO, and CTO, Blake Anderson, MD, joined Sarah Richardson to talk about the evolution of patient communication, physician burnout, and how modern tech can actually bring back the human side of care. From his experience as the Chief Health Informatics Officer at the

Patient portal inbox chaos doesn’t just compromise time – it compromises care. Switchboard, MD’s recent roll-out of MDAware at a large IDN resulted in: •  46% of all inbound patient messages automatically re-routed to a more optimal pool than the original destination •  42%

Yesterday, our team had the honor of sponsoring the Women of Action Luncheon & Fashion Show hosted by the Multiple Sclerosis Association of America (MSAA), right here in Atlanta. It was a beautiful afternoon filled with inspiring stories, community connection, and collective

We’re getting ready for the J.P. Morgan Nashville Healthcare Leadership Summit! Blake Anderson, Bradley Gallaher, Ankit Tiwari, and Will Akers will be in Nashville this week, connecting with leaders across healthcare to talk about how our physician-built AI is helping teams cut

When urgent messages sit for too long, patients feel it. In a recent rollout of MDAware across a large IDN’s primary care clinics, urgent patient messages were addressed in just 27 minutes on average, 37x faster than before implementation. By getting the right messages to the

“Pajama Time” isn’t a cozy phrase. It’s a symptom. Since 2020, patient portal usage has surged by over 200%. In theory, you may think this is a good thing: more engaged patients and more accessible care. But with that surge came a flood of messages (like lab result inquiries,

Patient messages often land in a shared inbox; only to wait for someone to read it, forward it, and hope the right person responds. What if that handoff happened instantly, every time? In a recent MDAware deployment, 53% of all inbound messages were automatically re-routed to

We're looking forward to a great week in Grand Rapids for #CSTE2025! Stop by Booth 144 to connect with the Switchboard, MD team and see how physician-built AI is accelerating public health surveillance and clinical communication as a whole. And don’t miss Muhammad Zia ul Haq's,

Today’s the day! If you’re attending #CSTE2025, be sure to join Muhammad Zia ul Haq’s breakout session on how clinician-trained AI can help escalate infectious disease cases from patient communications and enable faster, smarter public health surveillance and response. 🎤

👇 Here’s our wrap on #CSTE2025, with key takeaways from Dr. Muhammad Zia ul Haq’s presentation on Harnessing AI to Transform Disease Detection & Response 👇 1️⃣: 𝗪𝗵𝗲𝗻 𝘁𝗿𝗮𝗶𝗻𝗲𝗱 𝗯𝘆 𝗰𝗹𝗶𝗻𝗶𝗰𝗶𝗮𝗻𝘀, 𝗔𝗜 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘂𝗻𝗱𝗲𝗿𝘀𝘁𝗮𝗻𝗱𝘀 𝗰𝗹𝗶𝗻𝗶𝗰𝗮𝗹

We’re headed to the Big Apple! Tomorrow, Blake Anderson, MD, our Founder, CEO, and CTO, will be speaking at Amazon Web Services for Healthcare & Life Sciences Customer Meetup in New York City. He’ll share how Switchboard is helping health organizations modernize patient communications with

Great energy at the AWS for Healthcare & Life Sciences meetup last week! Blake Anderson, MD, was proud to share how our platform is leveraging Agentic AI to modernize healthcare contact centers and the patient experience. We’re grateful for our partnership with Amazon Web Services and the

We’re excited to welcome MidWest Eye Center to the growing network of practices using Switchboard, MD to modernize patient communication. As MWEC continues to deliver high-quality ophthalmic care across Ohio and Kentucky, it is also facing significant challenges in keeping up