🔥The 9th Round of Easy Loan, Earn $40 Reward is in progress❗️ ⏰ Promotion Period: January 15th - Feburary 15th, 2025 👉 Register now and check more details at gate.io/campaigns/358

I will be running a free masterclass for women leaders wanting to move "From Tame to Trailblazer" - sharing 3 powerful pathways to catapult your confidence and become a powerful respected leader. DM me for details #StillWeRise

Happy Monday morning ☀️ Come and work in this brilliant team!

Outputs & outcomes are essential to the delivery of a service, but it is important to be clear which is being measured, or we may think the service is performing better than it is. The outcome is dependent on the output, but the outputs don't give the full picture of success.

I will be at the HETT Show keynote panel on Wed morning talking about the whole system approach to remote care. No doubt, I will be referencing outcomes over outputs, and the delivery of services, not just technical capabilities: digital.nhs.uk/blog/design-ma…

Listening to the brilliant Lucy Winder talking about how user research and patient safety came together in 111 service design HETT Show #hett2022

Services add value to products. Eg. you don’t have to know how to vaccinate yourself, or be able to do it; the service takes the products (vaccines) and adds the value of expertise in vaccinations and clinical safety.

Today the two superheroes of user centricity and inclusion, our Head of User Research Rochelle Gold 💙@[email protected] and our CEO @simonrbolton opened NHS England Transformation’s very own user research lab in Leeds. Many years of work has gone into this by many teams involved.

All organisations are becoming service organisations. Most weren't built to deliver services successfully, end to end - and the human, operational and financial impacts are abundantly clear. (1/9)

Imagine being 7 yrs old heading out to school after many nights sleeping on a rug on the floor to then come home to all this (photo 1) set up in your bedroom. 2nd image is a text from our Support Lead. This is what we do. #EveryHeadABed Zarach.org for more info

We are proposing a new NHS digital design principle to consider the environmental impact of our products and services at the NHS. We'd like your feedback on the two options. #NHSPrinciple #sustainability #designprinciples link.medium.com/KWXp0mUQVwb

The climate crisis is a health crisis. We have published a new NHS design principle to encourage anyone who is designing digital products and services for the NHS to consider the environmental impacts of their designs. #sustainability #designprinciple #NHS

📢 #LHIS23 session update! The session 'Digitally Empowering the Patient: Exploring the Design, Adoption and Engagement of Apps' will be joined by Mark Edginton, Tero Väänänen, Mohan sekeram, Ruth Bradbury & @hsalisburypm. Apply for your pass to the Summit ➡️hubs.la/Q01P_nTs0

🆕The latest edition of Public Sector Focus features Tero Väänänen, Head of Design, explaining the new NHS digital design principle focused on sustainability. Read how embracing digital technology can improve the efficiency and effectiveness of services: flk.bz/FHz3#28

WCAG 2.2 is now published as a Web Standard (“W3C Recommendation”)! For an introduction to WCAG, see WCAG 2 Overview w3.org/WAI/standards-… There are a few updates in #WCAG 2 FAQ w3.org/WAI/standards-… And new "In briefs" in What's New in WCAG 2.2 w3.org/WAI/standards-…

My festive gift, an opportunity to join our great community as a Lead User Researcher. We are expanding our user research leadership team and these roles will lead the delivery of great user research that makes a difference and helps to save lives. jobs.digital.nhs.uk/vacancies/2758…

We are going through a lots of recruitment for our user-centred design roles at NHS England. I have written some advice for those who will be preparing for our interviews, specifically our UCD roles: link.medium.com/UZ0bMOAjjIb #nhs #nhsjobs #jobinterviews #interview #ucd