Discord fans, the wait is over 🚀 From day one, we knew support had to be where your customers are. Slack-native ticketing proved it. MS Teams expanded it. Today, we bring it to Discord. Messaging-first support for modern B2B teams—now in your favorite community hub. Sign

Your 2025 B2B support checklist: ☑️ Omnichannel in → one inbox out ☑️ Proactive CX > reactive firefighting ☑️ Internal AI copilots ☑️ Feedback loops to product ☑️ Real-time and async workflows

💥 When a customer message in Slack magically turns into a neatly assigned support ticket. Thena’s AI ticket detection → assigns owners, logs SLAs, and tracks everything without a single “can you help with this?”

New drop 🔥 Proactive tickets → create tickets for customers, they get an email to continue Snippets → save responses, reuse later Tickets export → export into sheets Quick filters → see what’s assigned to you instantly Support that keeps up with you.

🚀 The future of B2B support isn’t coming. It’s here. Slack. Email. Chat. Help center. All powered by AI, in one place. Thena — built for modern teams. 👉 Start free today.

It’s Monday. Your customers are back in Slack 💬 and so are their questions. Good thing Thena’s on it: 🚒 “Quick asks” → tickets 🧵 No more Slack archaeology 🤖 AI doing the heavy lifting Slack might be noisy, but your support isn’t. 😎✨

Not all tickets deserve the same lane. Create “Waiting on customer” for tickets waiting on customer so it doesn’t sit next to tickets in your queue. 🎫 Order restored. Create custom statuses easily with Thena and customize your ticketing lanes. Signup today:

Our buddies in solutions eng are straight up drowning in Slack channels right now. Sales: opens 12 new prospect channels before lunch SEs: 👴🏽👵🏽 aging in real time.”

Some days you want the board. Other days you need the list. With Thena, switch between Kanban and rows like flipping Netflix profiles. ✅ Bulk ticket actions ✅ Team transfers ✅ Related tickets ✅ Status updates ✅ Saved views (bugs, features, “waiting on us”) ✅ Quick

This is the hidden tax of modern B2B support - context switching. Multiply it across hundreds of accounts, and suddenly your team isn’t worrying about the customer, they’re scavenger hunting.

Thena just dropped 🔥 updates for b2b support: Webhooks integration → connect support events to zapier, make, n8n Account saved views → dashboards for health, renewals, custom fields Knowledge source API → let AI read your docs in real time The AI platform built for modern

Broadcasts, but bigger ✨ Now for Slack 💬 and email 💌 🍂 Greetings ⚡ Alerts 🍷 Invites 🚀 Updates All in one place. Get started today: dashboard.thena.ai/signup

Broadcasts turns your team into the voice customers actually hear. No more newsletters nobody reads. No more copy-pasting into Slack. One place. One send. Slack + email. Done. Send your broadcast for free today: dashboard.thena.ai/signup #B2BCX #B2Bcustomerengagement