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How long before companies get that customer service is a marketing investment not an opps cost center ?

I met Alan Yentob on my first day at the BBC in 2001. He walked into the room and started talking assuming whoever I was or why I was there, I would know what he meant. He had the ability to drive me crazy, and make me laugh til my sides hurt because he would say the most honest

Political journalism is hard to break into - especially for those that can't afford to do unpaid internships in one of the world's most expensive cities. So take a look at this opportunity totalpoliticsgroup.bamboohr.com/careers/73?sou…

Our report on #ScalingUp in AI and creative technology will be debated this morning. We called on Government to: - Streamline support for innovation - Focus on AI delivery - Champion entrepreneurs - Commit to the creative industries Watch live: parliamentlive.tv/Event/Index/b2…

Happy Father’s Day to Fathers.

This little guy has dance moves

A beautiful family. bbc.co.uk/iplayer/episod…

ICYMI: A reminder that each night's CROSS QUESTION is available as a podcast or on Youtube, if you miss it. Here's last night's with rachel shabi Tina Stowell James Heale & Charlotte Nichols MP youtube.com/watch?v=AZnQTo…

We need a new Marshall Plan for shipping air conditioning units to Europe

And we need buses with aircon too. Never understand why aircon is now standard in cars, but not in buses.

This is a great story about principle, and a great reflection of the character of all involved.

Absolutely love #Queen and Freddie Mercury. Their set at #LiveAid40 was the best of the event. The following year, I was thrilled to be at Wembley Stadium to watch them as they started “It’s a Kind of Magic Tour”. ❤️ Wonderful memories. They’ll never be another Freddie.

.Gary O'Donoghue is absolutely magnificent. This is a great, almost moving interview with Donald J. Trump.