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Just saying…

The black mirror episode writes itself

Until you realize it’s fake..

If you’re selling a VBC approach to payers just know that the only thing they care about is lowering in-plan-year cost. Achieved via care avoidance (PA), lower cost intervention (step therapy), lower cost site of care. “Improved outcomes” don’t matter.

Even I would’ve happily continued to run Healthcare at Amazon with one of these Meta packages.

podcast tour continues

Come to find out, when you use someone’s IP for marketing and then steal their IP and sell counterfeit products, they won’t want to work you.

👀

Build something people want (also, I did not learn this from amazon)

Yes please

Best part of the day ☕️

What are the best examples / implementations of adversarial consumer AI? Eg designed to break the AI.

Maybe we’re thinking about this healthcare startup capitalization thing all wrong

Techstars Boston 2013 really keeps winning

I’ve never understood the trope “missionaries not mercenaries”, especially coming from massive for-profit corporations. Can someone explain this to me?

🇺🇸 🇺🇸

When @TJParker launched General Medicine, @WQuist’s gut reaction was: “Never bet on people buying shit differently.” Consumer behavior takes forever to change. But TJ pushes back with insights he's had from PillPack's Amazon acquisition. The future of healthcare starts with

Early days, but so far General Medicine has the highest NPS of anything we’ve built (pillpack, amazon pharmacy, amazon clinic) and frankly, any consumer product I’ve seen. And PillPack was always kicking around 80.