“AI-Powered Insights” - new cartoon and post marketoonist.com/2025/05/ai-pow… Garbage in, Garbage Out. #marketing #cartoon #marketoon

You: “Hit me with a demo.” Your team: juggling 12 chats and a meltdown. Vegas is about high stakes. But your platform shouldn’t be one of them. ♠ Play it smart. Booth 318. #CCWVegas #CCaaS #CX #SupportOps

Day 3 at #CCWVegas. Every booth claims they’re “AI-powered.” Half of them can’t even show you a working demo. 🎲 Tired of roulette pitches? Booth 318. Built different. #CX #ContactCenter #SmartSupport

"I LOVE IT when my most experienced agent spends the morning copy-pasting return policies. Meanwhile, the billing fire rages." - said no #customerService leader ever Read Play # 4: Free Up the Frontlines in the 5-Minute CX Playbook →ujetcx.substack.com/p/free-up-the-…

Introducing the fifth channel: customers represented by their own AI agents. Understand what it means for business models and customer engagement, and how organizations can prepare now for an AI-powered future. Register: bit.ly/44qXLfB ujet.cx customer

In CX, burnout isn’t a badge of honor, it’s a warning sign. Jenny Dempsey drops 5 minutes of real talk: do less, stay sane, serve better. 🎧 Take 5 ↓

Myth: Great CX starts with automation & AI. Reality: Great CX starts with understanding. Without context, your AI is just sophisticated indifference. Start with context → Add AI → Earn loyalty. We flip the script. Context first. Always. 🖇️#CX | #AI ujet.cx/blog

Most routing still works like it’s 1999. Newsflash: Your customers live on smartphones. 🤳🏼 Play # 5 of our 5-Minute CX Playbook shows how to fix bad routing (and what Zettle by PayPal did differently). Clear, tactical, coffee-break read: open.substack.com/pub/ujetcx/p/r… #substack #cx

A $5 latte? Tap. Fix a $500 problem? Hold music + endless emails. New UJET data: ☕️ Customers expect mobile-first support. 🚫 67% of brands don’t deliver. 🔗ujet.cx/resources/repo…

🧠 Nearly 25% of every support call is wasted on screen-switching. READ THAT AGAIN. 15+ seconds every minute. Gone. This chart says it all😬 🔗 ujet.cx/resources/guid… #CX #ContactCenter #AI

💼 Finalists | Best Midmarket Contact Center Platform Big impact in a growing space—these finalists are proving that midmarket means business. 🔴 8x8 🔴 Tata Communications 🔴 Vonage 🔴 ujet.cx 🔴 QContact Celebrating the platforms delivering powerful CX to mid-sized

📉 67% of retailers still haven’t optimized support for mobile! Customers are already there. CX just hasn’t caught up. ujet.cx/resources/repo…… | #retail | #customerservice | #cx |

Join us NEXT WEEK to understand the coming shift, what it means for business models and customer engagement, and how organizations can prepare now for an AI-powered future. Register: register.gotowebinar.com/register/28429……… #CX #ArtificialInteligence #customerService ujet.cx customer

Everyone’s talking about AI, automation, and customer experience but no one’s saying what actually needs to be said. So we did. 🎙️ Baker Johnson + Jamie Smith 5 CX myths. 0 tolerance for legacy excuses. Watch the trailer for Reply All: [AI & CX] 🔽

Agents don’t burn out from answering tickets. They burn out from flipping between 6 tools to do it. Fix the trap. Don’t just track the time. ujetcx.substack.com/p/cut-the-tab-…

You mapped the mortgage. You missed the move-in, the fridge, and the WiFi meltdown. 🎥 Reply All: [the customer] Full drop this Thursday 📅. #customerjourney #futureofcx Baker Johnson | Jamie Smith

🫢 you DID hear it from us 🫢 We’re not here to buzzword you. Just telling it like it is: Use AI to actually assist your agents. ujet.cx/agent-assist No gimmicks. Just smarter support. #CX 🤝 #AI

🗣️ “Scripted empathy? Garbage.” 🗣️ “Screw resolution speed.” Nate Brown (Nate Brown) came in 🔥scorching🔥 for Episode 2 of Heard in CX. He didn’t just play “CX This or That”--he cooked it. 🎬 Watch the teaser ↓ 🎧 Full episode drops Wednesday (7/23).

This one’s not about resolving tickets. It’s about supporting people. 🎯 From ticket-takers → proactive guides. 📈 From cost center → growth engine. 🔥 From chaos → trust. Watch the tinycast featuring Nate Brown LIVE NOW!