You can now create custom fields for tasks in Pylon. So if your team does project management in the task view, you can add specific tags or details to keep everyone organized 🧵

NEW: Active Call Status You'll now see when there's an account call happening at the top of any issue 🧵

We'll now detect if you have unsaved changes to an account, issue, or dashboard view. So next time you forget to save your curated account filters, you'll get a heads-up before navigating away. More peace of mind for those of us who are filters power users. Enjoy!

Today we're releasing our most requested feature... 💌 Email Broadcasts 💌

How do we know we're building a product people actually need? It's not just looking at usage data and metrics 🧵

NEW: CSAT Trigger Kickoff You can now set "CSAT survey completed" as a trigger kickoff event 🧵

You can now assign projects to a designated owner 🧵

NEW: Conditional Visibility for Account Fields You can now set account fields to only be visible for certain types of accounts 🧵

Introducing... Skills-Based Routing You can now route issues to team members based on skills like... → Product area knowledge → Technical expertise → Language ...and more.

One. Day. At. A. Time. Pylon was built over many days and it's working. We've built the first support platform built for B2B. We replace products like Zendesk, Intercom, and Salesforce Service Cloud, along with adjacent products (e.g. Customer Success Platforms). Join us:

INTRODUCING... AI WEB RESEARCH You can now gather information about accounts from live web sources like a company website or news articles.

NEW: Custom Call Recorder API You can now upload recordings from ANY call recorder to Pylon.