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🔗 Linked Tickets Have similar tickets that you want connected for context? Link them with one click and everyone stays on the same page (literally).

🆉 Zendesk App No more jumping between tools. You can now create, update, and resolve Zendesk tickets without ever leaving Slack. Your agents stay in flow—and support gets faster. 🎥 See it in action: Watch the Video hubs.ly/Q03m08M-0

🏷️ Tags in the Wrangle Ticket Table Easily filter and scan tickets by tags at a glance when scanning your open tickets. Filter and see your tags directly from the ticket table (like “Hardware” or “Onboarding”) and know where to focus—faster.

📊 Show the impact of your team with Wrangle analytics Want to know how long tickets took to solve this month or where workflows get stuck? Wrangle gives you visibility into trends and bottlenecks across your ticket inboxes.

Streamline your software license management with these 7️⃣ best practices. Avoid compliance headaches, optimize costs and ensure your IT operations run smoothly. The latest from our blog. #ITBestPractices hubs.ly/Q03n8hKj0

📅 Holiday Aware SLAs You can now pause SLAs during company holidays—and even define your own holiday calendar. That means your response times won’t get penalized when your team’s out of office.

Make sure to join our very own Adam Smith on 5/29 for the Raleigh-Durham Slack Community event "Getting unstuck with Slack." hubs.ly/Q03n8k_N0

🔁 Duplicate Workflows Save time by cloning any existing workflow. Ideal for teams that run similar approval processes across departments or clients. hubs.ly/Q03m09600

⚡️Workflow of the Month New Hire Onboarding: A Wrangle customer automated onboarding with tasks assigned across HR, IT, and managers—triggered by headcount approval and fully tracked in Slack. 👉 Want the template? Drop us a line! hubs.ly/Q03m09810

👍 Ticketing Approvals Add a manager approval step directly into your ticket before resolution. Great for things like budget requests, access control, or onboarding tasks that need a green light before moving forward. Get started today at hubs.ly/Q03sXvc60

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Wrangle AI deflects 75% of common tickets by leveraging your knowledgebase to instantly respond and answer user questions directly in Slack.

These folks have great tech I should know: I worked on it for a few months Check them out if you use Slack and bring your team's productivity and processes to the next level Don't let your chats become ephemeral, digital sludge – wrangle them into productivity

The world is stuck in app silos. Chat is the one frictionless place where you can reach your entire organization in one place. Leverage the power of conversational ticketing with Wrangle and connect all of your systems. hubs.ly/Q03vtmcm0

Human in the loop AI Wrangle AI replies to help requests in threads. For complex questions, Wrangle creates a ticket and escalates to a human agent. #AI #agentic

In today's companies, teams rely on tools like Slack to get help quickly—especially from IT, HR, and other ops teams. Unfortunately, studies show that over 70% of support tickets are repeat questions. That’s where Wrangle AI comes in.

🤖 AI powered escalations are here. Wrangle AI already replies in Slack and automatically answers common questions. For complex issues, Wrangle will route the ticket to the right team automatically. AI + Humans = real power. #AI #agentic

I spend my days talking with IT, HR, and Ops teams—and it's clear that traditional ticketing just doesn't work any more. Service Management software is not built for how modern teams work. And it is resulting in lost requests, frustration, and countless lost hours.

Find yourself going to Slack to discuss customer requests coming into Zendesk? Stop wasting time context switching and connect with colleagues in Slack for approvals, escalations, or swarms without ever leaving Zendesk. See it in action: hubs.ly/Q03xk0gs0