Amy Edmondson wins FT and Schroders Business Book of the Year on.ft.com/47KttF0

çok teşekkürler!

Sagol, Defne'cigim. Senin gibi şahane arkadaslarım olduğu için de şanslıyım.

When it comes to unglamorous work inside factories, stores, restaurants, nursing homes... it's as if we've settled for mediocrity: mistakes, bad service, low productivity If we valued this work, we would value workers, give them good jobs, have a stronger middle class&more hope

If we can shift our focus a bit from fixing workers to fixing their work and pay, we could have more engaged employees, higher productivity, and a better customer experience. Yes, that’s harder to do but would fix the real problem. nytimes.com/2024/01/15/hea…

Thanks to Zach Winn for this piece!

Service jobs should and could be middle class jobs--not just a steppingstone to better jobs. Why do we undervalue those jobs, many of which we called essential during the pandemic because they are so important to the functioning of our economy? hbr.org/2019/08/servic…

Excited to be speaking about #goodjobs at the TED2024 conference in Vancouver in April.  Check it out here! #TED2024. conferences.ted.com/ted2024

Lessons from Costco on sustainable growth. s.hbr.org/3Twj6Qe

How to resist growth temptations that could hurt business in the long term? Think less like a business analyst & more like a leader who sees interconnectedness in complex systems & has the courage to do the right thing,even when the numbers can't prove it hbr.org/2024/03/lesson…

I love this essay by Harvard Business School's James Heskett on "What's Enough to Make Us Happy?" The "striver's curse" that he dissects infects so many in Silicon Valley. CEOs, VCs, professors, lawyers, on and on. hbswk.hbs.edu/item/whats-eno…

Everyone wins when companies pay their people livable wages and offer opportunities for growth, as Zeynep Ton, author of The Case for Good Jobs, explains in this at ted for some reason talk. bit.ly/4dISZNQ

On #LaborDay, I'm excited to share my #TED talk on why #essentialjobs should be good jobs, and how great companies like #Costco create those good jobs while keeping prices low for customers go.ted.com/jzFQZ via TED Talks

In this piece, I explain why a high-productivity, high-dignity service sector is essential for the United States and offer specific ideas for how to build and strengthen it. hbr.org/2025/05/buildi…

There are more Americans working at Walmart than in all U.S. auto factories combined. That fact underscores a deeper truth: The future of the middle class depends much more on the jobs that already surround us—service jobs—than on manufacturing jobs. hbr.org/2025/05/buildi…

More than 40 million people work in service industry jobs in the U.S. How can we make those jobs better? s.hbr.org/44niWRd

This was a first for me—joining Oren Cass on the American Compass podcast. My usual audience is business leaders, but I enjoyed this conversation and the chance to explore these ideas from a policy angle. youtu.be/_1jkhnBOd8I?si… via YouTube

What happened to the reliable jobs Americans used to be able to count on to support a family? Zeynep Ton joins Oren Cass on the American Compass to make sense of it, and how today's jobs could be returned to that standard.

You can watch, download, or listen to the full episode here: commonplace.org/2025/05/23/whe…